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- Tasks: Support users in transitioning to Windows 11 and provide post-deployment assistance.
- Company: Join a dynamic team at SCC, leading the way in tech deployment.
- Benefits: Competitive pay of £200/day, hands-on experience, and immediate start.
- Other info: Opportunity for growth in a fast-paced environment with flexible resourcing.
- Why this job: Be part of an exciting project that shapes user experiences with new technology.
- Qualifications: Experience with Windows 10/11, Active Directory, and strong communication skills.
The predicted salary is between 40000 - 60000 £ per year.
Job Description
Desktop Engineer – 6 months Contract – £200/day Inside IR35 – Glasgow onsite – SCC FLEX CONTRACT
As a Desktop Engineer, you will be at the forefront of our Windows 11 deployment project, directly supporting users through the setup and transition process. Your expertise will ensure a seamless upgrade experience, and provide vital post-deployment support. This role requires hands-on involvement, effective user engagement, and close collaboration with the project team to drive successful technology adoption.
Your responsibilities as a Desktop Engineer:
- Guide end users step-by-step through Windows 11 setup, ensuring minimal disruption to their workflow.
- Provide hyper care support after deployment, troubleshooting and resolving user issues promptly.
- Install, configure, and pre-provision Windows 11 on devices, including rebuilding Windows 10 machines for recycling or repurposing.
- Manage asset tracking and device status updates following company and vendor procedures.
- Prepare devices for return to HP by removing BIOS passwords, delisting from Active Directory and SCCM, updating CMDB records, and ensuring proper packaging with accessories.
- Travel to various sites to support deployment activities and maintain strong user engagement.
- Collaborate closely with the project team to coordinate deployment schedules and escalate issues for swift resolution.
- Keep detailed records of deployment progress, device status, and user feedback to aid continuous improvement.
As a suitable Desktop Engineer, you will have:
- Solid experience supporting Windows 10 and Windows 11 environments.
- Familiarity with Active Directory, SCCM, and CMDB tools like Assyst.
- Strong communication skills to effectively assist users and work with project teams.
- Ability to manage multiple deployment sites and work independently with minimal supervision.
- Excellent organizational skills and meticulous attention to detail.
If you are a results-driven Desktop Engineer with a passion for your work, we want to hear from you. Immediate start. References required.
NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
Desktop Engineer employer: Specialist Computer Centres PLC
Contact Detail:
Specialist Computer Centres PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on a Desktop Engineer role or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Windows 10 and 11. This can be a great conversation starter during interviews and shows you're proactive.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a Desktop Engineer, especially around user support and troubleshooting. Practising your responses can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 and 11, as well as any relevant tools like Active Directory and SCCM. We want to see how your skills match the Desktop Engineer role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users through tech transitions. Share specific examples of how you've successfully managed similar projects in the past.
Show Off Your Communication Skills: Since this role involves a lot of user engagement, make sure to showcase your strong communication skills in your application. We love candidates who can clearly articulate their thoughts and connect with users effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Specialist Computer Centres PLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as tools like Active Directory and SCCM. Be ready to discuss your hands-on experience with these technologies, as they'll likely ask you about specific scenarios where you've successfully supported users.
✨Showcase Your Communication Skills
Since this role involves guiding users through the setup process, practice explaining technical concepts in simple terms. Think of examples where you've effectively communicated with non-technical users, as this will demonstrate your ability to engage and support them during the deployment.
✨Prepare for Real-World Scenarios
Expect questions that simulate real-life situations you might face as a Desktop Engineer. Prepare to discuss how you'd handle troubleshooting user issues post-deployment or manage multiple sites. This will show that you're not just knowledgeable but also practical in your approach.
✨Organise Your Thoughts
Given the importance of attention to detail in this role, consider bringing a notepad or digital device to jot down key points during the interview. This will help you keep track of your thoughts and demonstrate your organisational skills, which are crucial for managing deployment activities.