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- Tasks: Design user-centred services and mentor junior designers in a dynamic environment.
- Company: Join SCC, a leader in public sector transformation with a focus on innovation.
- Benefits: Competitive daily rate, professional development, and the chance to work on impactful projects.
- Why this job: Make a difference in public services while enhancing your design skills.
- Qualifications: Active DV and NPPV3 clearance, strong service design background, and mentoring experience.
- Other info: Work onsite in Birmingham with opportunities for career growth.
The predicted salary is between 46800 - 78000 £ per year.
We are looking for an experienced Service Designer to support high-profile transformation work, ensuring services are in line with technology development, compliance, and assurance data-use standards. You will help establish new ways of working, mentor junior designers, and ensure services meet user needs without compromising public trust. Active DV and NPPV3 clearance are required.
Your responsibilities as the Service Designer:
- Work with the Service Design Lead to direct design activity across major programme work
- Mentor Service Designers, Junior Designers, and the Service Acceptance Analyst
- Ensure design work follows a clear, user-centred approach aligned to programme value
- Document design decisions and risks concisely
- Enable strong communication between users, project teams, service delivery, and operations
- Champion ITIL 4, Agile, and Continual Service Improvement
- Collaborate with Service Transition to ensure smooth service introduction
As a successful Service Designer, you will have:
- Active DV and NPPV3 clearance
- Strong background designing services that meet user needs
- Knowledge of Service Design methods and related disciplines (UX, user research, interaction design)
- Experience using data and user feedback to improve services
- Proven ability to turn designs into functioning services
- Experience mentoring or guiding colleagues
- Hands-on experience in Agile and working knowledge of ITIL 4
- Understanding of IT hardware layers and deployment models
- Ability to prioritise, make sound decisions, and work under pressure
- Strong written and verbal communication skills
If you're a DV and NPPV3 cleared Service Designer ready to support and enhance a critical public-sector service environment, apply now with your CV. Professional references required.
Service Designer in Birmingham employer: Specialist Computer Centres PLC
Contact Detail:
Specialist Computer Centres PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Designer gig.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate how you've used user feedback to improve services. We want to see your thought process and how you tackle challenges!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can showcase your experience with Agile and ITIL 4. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Service Designer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience with user-centred design and any relevant projects that showcase your skills in service design methods. We want to see how you can bring value to our team!
Showcase Your Clearance: Since active DV and NPPV3 clearance is a must, make it prominent in your application. We need to know you’re cleared to work on sensitive projects, so don’t bury it in the details!
Be Clear and Concise: When documenting your design decisions and risks, keep it clear and concise. We appreciate straightforward communication, especially when it comes to complex design processes. Show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Specialist Computer Centres PLC
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methods and related disciplines like UX and user research. Brush up on your knowledge of ITIL 4 and Agile methodologies, as these will likely come up during the interview.
✨Showcase Your Mentoring Skills
Since mentoring junior designers is part of the role, be prepared to discuss your experience in guiding others. Share specific examples of how you've helped colleagues grow and how you approach mentorship.
✨Prepare for User-Centred Discussions
Expect questions about how you ensure services meet user needs. Have examples ready that demonstrate your user-centred approach and how you’ve used data and feedback to improve services.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your design decisions and risks concisely. Be ready to explain complex concepts in a way that’s easy to understand for non-designers.
