At a Glance
- Tasks: Coordinate customer orders and ensure timely delivery while supporting our friendly team.
- Company: Join a supportive manufacturing facility in Ashford, Kent with a collaborative culture.
- Benefits: Enjoy up to 6 weeks' holiday, an 8% pension scheme, and generous staff discounts.
- Other info: No two days are the same in this varied and rewarding role.
- Why this job: Be at the heart of exciting projects and develop your skills in a dynamic environment.
- Qualifications: Organised, adaptable, and strong communication skills are key; training provided!
The predicted salary is between 20000 - 25000 £ per year.
Are you highly organised, customer-focused, and able to juggle multiple priorities? We are looking for a proactive Internal Sales / Customer Service Coordinator to join our friendly team at our manufacturing facility in Ashford, Kent. This is an exciting opportunity to play a key role in ensuring customer orders are delivered accurately, on time, and within budget. Working closely with our Sales, Manufacturing and Installation teams, you'll be at the heart of coordinating projects from order through to completion.
Key Responsibilities
- Coordinate customer orders to ensure they are completed accurately and on schedule.
- Act as the main point of contact for customers and our in-house Installation Team.
- Liaise with the Sales Team regarding specification changes and order updates.
- Work closely with the Manufacturing Team to ensure smooth production planning.
- Cost-check orders upon receipt.
- Respond to customer enquiries professionally and efficiently.
- Schedule maintenance visits and support ongoing customer relationships.
- Maintain accurate records using Microsoft Office and company databases.
About You
We're looking for someone who is organised, adaptable and enjoys working in a fast-paced environment. Previous experience in manufacturing, construction, glazing or blinds would be beneficial but is not essential, as full product training will be provided.
You will ideally have:
- Excellent organisational and time management skills.
- Strong communication skills, both written and verbal.
- A professional and friendly telephone manner.
- Good numeracy and attention to detail.
- Experience using Microsoft Office and databases.
- The ability to prioritise a busy workload and remain calm under pressure.
- A technical aptitude and the ability to interpret drawings or visualise products from plans (desirable).
What We Offer
- Full product training.
- A supportive and friendly team environment.
- The opportunity to develop your skills within a successful and growing business.
- A varied and rewarding role where no two days are the same.
If you're a motivated individual with excellent organisational skills and enjoy working as part of a collaborative team, we'd love to hear from you. Apply today and become an important part of our continued success.
Benefits
- Working hours are 8.30am to 5.00pm Monday to Friday.
- Non-contributory 8% pension scheme.
- Up to 6 weeks' paid holiday.
- Generous staff discount for employees and relatives.
- Salary £20,000 - £25,000 (subject to experience).
- Free on site parking.
Internal Sales / Customer Service Coordinator in Ashford employer: Specialist Blinds
Join our dynamic team at our Ashford manufacturing facility, where we prioritise a supportive and friendly work culture that fosters employee growth and development. As an Internal Sales / Customer Service Coordinator, you'll enjoy a varied role with full product training, generous holiday allowances, and a non-contributory pension scheme, all while being part of a collaborative environment that values your contributions. With competitive salaries and unique benefits like staff discounts and free on-site parking, we are committed to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales / Customer Service Coordinator in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specialist Blinds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specialist Blinds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Sales / Customer Service Coordinator in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specialist Blinds:Your cover letter is your chance to shine! Tell us why you want to work at Specialist Blinds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specialist Blinds!
How to prepare for a job interview at Specialist Blinds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
