Hostel Support Worker
Richmond, London
£32,995
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.
THE ROLE
You will provide a safe, welcoming, and responsive service for residents within a 14-bed, 24-hour hostel, ensuring their welfare, dignity, and protection at all times during day and evening shifts. The postholder must be able to work shift patterns such as 8am - 4pm or 2pm - 10pm.
You will work with vulnerable adults, remaining alert to risk, responding appropriately to concerns or incidents, and following SPEAR's safeguarding and risk management procedures.
Working closely with colleagues across the service, you will maintain accurate records, clear communication, and effective handovers to ensure continuity of support between shifts.
You will hold a small caseload of residents, providing key-work support that is person-centred, trauma-informed, and focused on promoting independence, stability, and wellbeing. Your role will help create a calm, well-managed, and supportive hostel environment, where residents feel safe, respected, and encouraged to engage with support and services.
You'll be part of a welcoming, value...
Hostel Support Worker in Twickenham employer: Spear
SPEAR is an exceptional employer for those looking to make a real difference in the fight against homelessness. Located in Wandsworth, London, we foster a supportive and collaborative work culture that prioritises employee growth and development, allowing you to thrive while contributing to our mission. Join us to be part of a dedicated team where your efforts directly impact the lives of vulnerable individuals in our community.
