At a Glance
- Tasks: Lead a team to support residents in achieving independence and manage a 14-bed hostel service.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Be part of a passionate team committed to creating positive change.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience with homelessness support and strong leadership skills required.
The predicted salary is between 42000 - 42000 € per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR's values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the roleThis is a practical leadership role where you will:
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About youWe are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
At SPEAR, you'll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits- Generous holiday 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work Save on a new bike and accessories through salary sacrifice
- Season ticket loan Interest-free loan for annual travel passes
- Moving house day Extra days leave when you move home
- Financial security Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies Enhanced maternity and adoption pay, plus flexible working options
- Career development Ongoing training, learning and progression opportunities
- Blue Light Card Discounts across a wide range of shops, restaurants and services
Night Manager, Housekeeping in Surrey employer: SPEAR
SPEAR is an exceptional employer dedicated to ending homelessness in South West London, offering a supportive and passionate work environment where you can truly make a difference. As a Night Manager in our Richmond hostel, you'll benefit from generous holiday allowances, comprehensive wellbeing support, and numerous career development opportunities, all while leading a committed team to provide high-quality, trauma-informed care to residents. Join us to not only advance your career but also contribute to meaningful change in the lives of those experiencing homelessness.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager, Housekeeping in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to ending homelessness in South West London.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and handling complex situations. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SPEAR.
We think you need these skills to ace Night Manager, Housekeeping in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Hostel Manager role. Highlight your experience with homelessness and managing teams, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:In your written application, emphasise your leadership style and how you've successfully managed teams in the past. We want to see how you can motivate others and maintain high standards in a fast-paced environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. This helps us quickly understand your qualifications and why you're a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at SPEAR
✨Know Your Stuff
Make sure you understand the ins and outs of homelessness support and trauma-informed practices. Brush up on SPEAR's values and how they align with your own experiences. This will show that you're not just interested in the role, but also genuinely care about the mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in challenging environments. Think about specific situations where you motivated staff or managed complex cases. This will demonstrate your capability to handle the practical leadership aspects of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in high-pressure situations, like managing a crisis or dealing with safeguarding issues. Practice your responses to these scenarios, focusing on your decision-making process and how you prioritise resident safety and support.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready about the hostel's operations or the team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
