At a Glance
- Tasks: Lead a team to support residents experiencing homelessness and help them achieve independence.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Be part of a passionate team committed to creating positive change.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience with homelessness support and strong leadership skills required.
The predicted salary is between 42000 - 42000 € per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR's values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role
This is a practical leadership role where you will:
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you
We are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
Why join us
At SPEAR, you'll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits
- Generous holiday 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work Save on a new bike and accessories through salary sacrifice
- Season ticket loan Interest-free loan for annual travel passes
- Moving house day Extra days leave when you move home
- Financial security Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies Enhanced maternity and adoption pay, plus flexible working options
- Career development Ongoing training, learning and progression opportunities
- Blue Light Card Discounts across a wide range of shops, restaurants and services
Night Manager* in Surrey employer: SPEAR
SPEAR is an exceptional employer dedicated to ending homelessness in South West London, offering a supportive and passionate work environment for those looking to make a meaningful impact. As a Hostel Manager, you will benefit from generous holiday allowances, comprehensive wellbeing support, and numerous career development opportunities, all while leading a committed team in a role that truly changes lives. Join us in Richmond and be part of a mission-driven organisation that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager* in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to ending homelessness in South West London.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and handling complex situations. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SPEAR.
We think you need these skills to ace Night Manager* in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Hostel Manager role. Highlight your experience with homelessness and team management, as this will show us you understand what we're looking for.
Showcase Your Passion:Let your enthusiasm for ending homelessness shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely committed to making a difference in people's lives.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. This helps us quickly see how your experience aligns with our needs and makes it easier for us to get to know you.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application goes straight to us and allows you to easily track your application status. Plus, it’s super easy!
How to prepare for a job interview at SPEAR
✨Know Your Stuff
Before the interview, make sure you understand SPEAR's mission and values. Familiarise yourself with their approach to homelessness and trauma-informed care. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in challenging environments. Highlight your experience in managing staff, ensuring safety, and delivering high-quality support. Be ready to discuss specific situations where your leadership made a positive impact.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle complex and high-risk situations. Think through potential scenarios related to safeguarding and risk management, and prepare your responses. This will show that you can think on your feet and are equipped to handle the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
