At a Glance
- Tasks: Lead a team to support residents experiencing homelessness and help them achieve independence.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Be part of a passionate team committed to creating positive change.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in supported housing and strong leadership skills required.
The predicted salary is between 42000 - 42000 € per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR's values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role
This is a practical leadership role where you will:
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you
We are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
Why join us
At SPEAR, you'll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits
- Generous holiday 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work Save on a new bike and accessories through salary sacrifice
- Season ticket loan Interest-free loan for annual travel passes
- Moving house day Extra days leave when you move home
- Financial security Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies Enhanced maternity and adoption pay, plus flexible working options
- Career development Ongoing training, learning and progression opportunities
- Blue Light Card Discounts across a wide range of shops, restaurants and services
Hostel Manager in Richmond employer: SPEAR
SPEAR is an exceptional employer dedicated to ending homelessness in South West London, offering a supportive and passionate work environment for its Hostel Manager. With generous benefits including 26 days of holiday, a comprehensive Employee Assistance Programme, and opportunities for career development, employees can thrive while making a meaningful impact on the lives of those experiencing homelessness. Join us in Richmond to lead a committed team and help residents achieve stability and independence.
StudySmarter Expert Advice🤫
We think this is how you could land Hostel Manager in Richmond
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your values. Building relationships can open doors to opportunities you might not find online.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially around supporting residents towards independence. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past where you’ve successfully managed teams or handled complex situations. Being able to articulate these experiences will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SPEAR and making a real impact.
We think you need these skills to ace Hostel Manager in Richmond
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hostel Manager role. Highlight your experience with homelessness and managing teams, as this will show us you understand what we're looking for.
Showcase Your Skills:Use specific examples to demonstrate your skills in safeguarding, risk management, and trauma-informed practice. We want to see how you've applied these in real situations, so don't hold back!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know what drives you to work in this field. Share your passion for helping others and making a difference.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at SPEAR
✨Know Your Stuff
Make sure you understand the ins and outs of homelessness support services. Familiarise yourself with SPEAR's values and how they align with your own experiences. This will help you demonstrate your passion for the role and show that you're the right fit.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in challenging environments. Think about specific situations where you motivated staff or managed complex cases, as this will highlight your ability to handle the responsibilities of a Hostel Manager.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing a crisis or dealing with safeguarding issues. Practise your responses to these scenarios so you can showcase your problem-solving skills and trauma-informed approach.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready about the hostel's operations or the team dynamics. This shows your genuine interest in the role and helps you assess if SPEAR is the right place for you.
