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- Tasks: Lead a team to support residents experiencing homelessness and help them achieve independence.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Be part of a passionate team committed to creating positive change.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in supported housing and strong leadership skills required.
The predicted salary is between 42000 - 42000 £ per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR's values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role
This is a practical leadership role where you will:
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you
We are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
Why join us
At SPEAR, you'll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits
- Generous holiday: 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP: 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support: Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work: Save on a new bike and accessories through salary sacrifice
- Season ticket loan: Interest-free loan for annual travel passes
- Moving house day: Extra days leave when you move home
- Financial security: Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies: Enhanced maternity and adoption pay, plus flexible working options
- Career development: Ongoing training, learning and progression opportunities
- Blue Light Card: Discounts across a wide range of shops, restaurants and services
Locations
Hostel Manager in Richmond, Surrey employer: SPEAR
Contact Detail:
SPEAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Manager in Richmond, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend local events, and engage with online communities. The more people you know, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Tailor your responses to show how your experience aligns with their values and the specific needs of the role. We want to see your passion for ending homelessness shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your leadership style and how you've successfully managed teams in challenging environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SPEAR and making a difference in the lives of those experiencing homelessness.
We think you need these skills to ace Hostel Manager in Richmond, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hostel Manager role. Highlight your experience with homelessness and managing teams, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your previous jobs; explain how your skills align with our values at SPEAR. We want to see how you can lead a team and support residents effectively, so give us examples!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is passionate about making a difference, so share your motivations and why you want to join us at SPEAR.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at SPEAR
✨Know the Mission
Before your interview, take some time to really understand SPEAR's mission and values. Familiarise yourself with their approach to ending homelessness and how they support residents. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience working with people experiencing homelessness or complex needs. Prepare specific examples of how you've managed teams, handled high-risk situations, and implemented trauma-informed practices. This will demonstrate your capability to lead the hostel effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex situations. Think about past challenges you've faced in similar roles and how you resolved them. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewers. Inquire about the team dynamics, the challenges they currently face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.