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- Tasks: Lead a team to support residents in achieving independence and stability.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Be part of a passionate team committed to impactful change.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in supported housing and strong leadership skills required.
The predicted salary is between 42000 - 42000 £ per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR's values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
Why join us
At SPEAR, you'll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits
- Generous holiday - 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support - Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work - Save on a new bike and accessories through salary sacrifice
- Season ticket loan - Interest-free loan for annual travel passes
- Moving house day - Extra days leave when you move home
- Financial security - Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options
- Career development - Ongoing training, learning and progression opportunities
- Blue Light Card - Discounts across a wide range of shops, restaurants and services
Hostel Manager employer: SPEAR
Contact Detail:
SPEAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Manager
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your values. Building relationships can open doors to opportunities you might not find online.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially around supporting residents towards independence. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past where you’ve successfully managed teams or handled complex situations. Being able to articulate these experiences will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SPEAR.
We think you need these skills to ace Hostel Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hostel Manager role. Highlight your experience with homelessness and managing teams, as this will show us you understand what we're looking for.
Showcase Your Skills: Use specific examples to demonstrate your skills in safeguarding, risk management, and trauma-informed practice. We want to see how you've applied these in real situations, so don't hold back!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what drives you to work in this field. Share your passion for helping others and making a difference.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at SPEAR
✨Know Your Stuff
Make sure you understand the ins and outs of homelessness support services. Familiarise yourself with SPEAR's values and how they align with your own experiences. This will help you demonstrate your passion for the role and show that you're a great fit.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your ability to motivate staff and maintain a positive environment, as this is crucial for the Hostel Manager role.
✨Be Ready for Scenario Questions
Expect questions about handling complex situations, such as safeguarding or risk management. Think through potential scenarios you might face in the role and how you would approach them, showcasing your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready about the hostel's operations or the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.