Branch Manager

To be responsible for the day to day running of your branch, ensuring the company minimum standards are maintained, that the branch appearance is such that it will enhance our customer’s experience and manage the team to deliver the highest levels of customer service at all times whilst achieving and where possible exceeding company profit expectations.

Duties & Responsibilities:

• Ensure delivery of branch targets issued;
• Regular Marketing and promotional activity within your local community and in the branch with support from the marketing department;
• Effectively manage profit and cost control at branch level;
• Ensure the highest levels of customer care are demonstrated in the branch at all times;
• Ensure company minimum standards are adhered to;
• Prepare windows, displays and internal shop appearance to the highest standards;
• Ensure all administration is completed to the guidelines requested including banking and petty cash being actioned as per company guidelines and including client balance payments that must be managed and collected in accordance with company policy;
• Oversee and monitor all social media posts within company guidelines;
• Ensure adequate staffing levels are in place and leave is coordinated according to trading requirements.

Responsibilities relating to personnel within branch:

• Liaise with Line Manager on a regular basis and keep informed of relevant information from within the branch;
• Undertake management duties effectively within the branch i.e. organise, supervise and allocate work to the team on a daily basis in accordance with minimum standards and handbook;
• Be the initial point of contact for the team members and attempt to resolve any performance, conduct, presentation issues within your capabilities as soon as possible;
• Refer any issues beyond your own capabilities to Senior Management for advice and support;
• Conduct meetings with team members (with or without Senior Management);
• Organise daily workloads and delegate work to appropriate personnel;
• Monitor team/individual performance throughout the day to ensure maximum productivity, enthusiasm and motivation;
• Communicate and feed back (written or verbal) reports to Senior Management as required;
• Monitor timekeeping and attendance of team members and adhere to daily rest breaks;
• Promote good teamwork and excellent working relationships to achieve effective results;
• Mentor and train where necessary members of the team and new staff on work tasks;
• Partake in and attend conference and other meetings when required to;
• Maintain a good team ethic by adopting a highly motivated and enthusiastic approach to work;
• Maintain the required standards of work by adopting a professional and outstanding customer service approach to work;
• Observe all reasonable instructions of Senior Management;
• Attend any training courses identified as necessary for the effective performance of your duties and continuous improvement;
• Comply and keep up to date with all policies and operating standards and procedures;
• Undertake any other reasonable duties commensurate with the post that may be required from time to time.

Essential Qualifications, Experience & Skills:

• Line management experience of a small team – proven track record;
• Relevant travel agency, retail or sales work experience;
• Personal travel experience;
• Demonstrable interest in travelling and foreign cultures;
• Knowledge of key holiday destinations;
• Excellent interpersonal skills;
• Organisational skills;
• Communication skills (written and verbal);
• I.T. Skills;
• Customer focused approach (internally and externally);
• Commitment to producing work of a high standard;
• Professional outlook and attitude;
• Friendly manner, personable, approachable;
• Motivated;
• Enthusiastic & positive ‘can do’ attitude;
• Ability to work to customer expectations and budgets;
• Ability to work as part of a successful team;
• Ability to give and follow instructions;
• Ability to work in a flexible manner;
• Ability to be assertive and confident;
• Ability to use own initiative when necessary;
• Ability to make decisions;
• Ability to delegate;
• Able to work Saturdays / flexible hours / travel abroad

Desirable Qualifications, Experience & Skills:

• A degree in any relevant subject, although travel, tourism, languages, leisure, business studies or management would be advantageous;
• Ability to drive;

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