At a Glance
- Tasks: Resolve complex IT issues and manage advanced incidents in a hands-on role.
- Company: Join a dynamic team in Hartlepool focused on innovative IT solutions.
- Benefits: Enjoy a competitive salary, training opportunities, and career progression.
- Other info: No on-call hours, with a supportive environment for professional growth.
- Why this job: Make a real impact by working with cutting-edge technologies and mentoring junior engineers.
- Qualifications: Experience in 3rd Line support and strong knowledge of Microsoft technologies required.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced 3rd Line IT Engineer to join our team based in Hartlepool. This is a hands-on technical position suited to someone with strong infrastructure experience who enjoys resolving complex issues, delivering technical projects and acting as an escalation point for other engineers. You will take ownership of advanced incidents and service requests while supporting and improving the organisation's IT infrastructure. You'll work across Microsoft technologies, networking, cloud services, virtualisation and security, as well as contributing to infrastructure upgrades and wider IT projects.
Key Responsibilities
- Act as the escalation point for complex 2nd and 3rd line technical issues
- Troubleshoot and resolve server, network, cloud and infrastructure problems
- Administer and support Microsoft 365, Azure and Active Directory / Entra ID
- Manage Windows Server environments, including Group Policy, DNS and DHCP
- Support virtualised environments using VMware and/or Hyper-V
- Configure and troubleshoot switches, firewalls, VPNs and wider network infrastructure
- Manage user access, permissions, security policies and endpoint environments
- Monitor infrastructure performance, availability, backups and security
- Deliver infrastructure upgrades, migrations and improvement projects
- Produce and maintain technical documentation
- Mentor junior engineers and provide technical guidance to the wider IT support team
- Work with third-party suppliers and technology partners where required
Skills & Experience
We're looking for someone with solid experience in a 3rd Line, Infrastructure Engineer, Systems Engineer or Senior IT Support position. Ideally, you'll have strong knowledge of:
- Windows Server 2016/2019/2022
- Active Directory, Group Policy, DNS and DHCP
- Microsoft 365 administration
- Microsoft Azure and Entra ID
- VMware and/or Hyper-V
- Networking including TCP/IP, VLANs, routing, switching and VPNs
- Firewalls and network security
- Backup and disaster recovery solutions
- Endpoint management and security
- PowerShell scripting and automation
Experience with Intune, Microsoft Defender, Azure Virtual Desktop, SAN/storage environments or infrastructure monitoring tools would be advantageous.
About You
You'll be a technically capable engineer who is comfortable taking ownership of challenging problems and seeing them through to resolution. You'll have strong troubleshooting skills, communicate clearly with both technical and non-technical colleagues, and be able to prioritise effectively within a busy IT environment. You should also be comfortable contributing to projects and sharing your knowledge with more junior members of the team.
What's on Offer
- Permanent 3rd Line IT Engineer position
- Hartlepool-based role
- Competitive salary based on experience
- Opportunity to work across a broad modern technology stack
- Exposure to infrastructure and cloud projects
- Training and professional development opportunities
- Career progression within the IT team
Hours
8am-4.00pm or 9am-5pm (no on call)
3rd Line engineer in Hartlepool employer: Spear-heads Careers
Join our dynamic team in Hartlepool as a 3rd Line IT Engineer, where you'll thrive in a supportive work culture that values technical expertise and collaboration. We offer competitive salaries, opportunities for professional development, and the chance to work with cutting-edge technologies while mentoring junior engineers. With a focus on career progression and a commitment to employee growth, this role is perfect for those seeking meaningful and rewarding employment in a vibrant IT environment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line engineer in Hartlepool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spear-heads Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spear-heads Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spear-heads Careers!
✨Direct Apply to Spear-heads Careers
Let's not forget to apply directly through the Spear-heads Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line engineer in Hartlepool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spear-heads Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spear-heads Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spear-heads Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
