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- Tasks: Provide IT support to 300 employees and resolve hardware and software issues.
- Company: Join Spear & Jackson Group, a dynamic team in Sheffield.
- Benefits: Full-time role with opportunities for growth and learning.
- Other info: On-site role with occasional travel; perfect for tech enthusiasts!
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience in 1st/2nd line support and familiarity with Microsoft 365.
The predicted salary is between 25000 - 35000 £ per year.
Spear & Jackson Group is looking for an IT Support Technician to join its Group IT team in Sheffield. Reporting to the Group Head of IT, the role supports around 300 employees across multiple UK companies and focuses on maintaining day-to-day IT operations.
You will take ownership of first- and second-line support requests via phone and ticketing systems, ensuring issues across hardware, software, and Microsoft 365 are resolved efficiently. You will also be responsible for onboarding new starters, managing user accounts, and configuring devices to support a smooth user experience.
The role also involves deploying and maintaining devices using Microsoft Intune and Windows Autopilot, and supporting Microsoft 365 services such as Outlook, Teams, and SharePoint. You will assist with system maintenance, including updates, security policies, and compliance, as well as maintaining clear documentation and providing basic user guidance where required.
Candidates should have experience in a 1st/2nd line support environment and be confident working with Windows systems and Microsoft 365, including Intune and Azure AD (Entra ID). Familiarity with ticketing systems and general troubleshooting is essential, along with the ability to think outside the box, take initiative, and approach technical challenges with a proactive problem-solving mindset.
You should be organised, able to prioritise work, and communicate clearly with both technical and non-technical users. A practical and methodical approach to problem-solving is important, along with a willingness to learn.
This is a full-time, on-site role based in Sheffield, with occasional travel to other UK locations.
IT Support Technician in Sheffield employer: Spear and Jackson Group
Contact Detail:
Spear and Jackson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Sheffield
✨Tip Number 1
Get to know the company! Research Spear & Jackson Group and their IT operations. Understanding their culture and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves first- and second-line support, brush up on common issues related to Windows systems and Microsoft 365. Being able to demonstrate your problem-solving abilities in real-time can really impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s like to work at Spear & Jackson Group, which can give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to take on challenges and grow with us.
We think you need these skills to ace IT Support Technician in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with first- and second-line support, especially with Windows systems and Microsoft 365. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think outside the box and take initiative, so don’t hold back on showcasing your proactive problem-solving mindset!
Keep It Clear and Concise: When writing your application, make sure to communicate clearly and concisely. We appreciate organised candidates who can prioritise their work, so keep your language straightforward and to the point.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Spear and Jackson Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems and Microsoft 365, especially Intune and Azure AD. Be ready to discuss your experience with first- and second-line support, and think of specific examples where you've resolved issues efficiently.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your proactive problem-solving mindset. Think of a time when you faced a technical challenge and how you approached it. This will show that you can think outside the box and take initiative, which is key for this role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical users, so being able to break down complex ideas will be a huge plus during your interview.
✨Get Familiar with the Company
Research Spear & Jackson Group and understand their IT operations. Knowing about their multiple UK companies and how they function will help you tailor your answers and show that you're genuinely interested in the role.