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- Tasks: Handle emergency calls and monitor CCTV to support community safety.
- Company: Join Bromsgrove District Council and Redditch Borough Council, dedicated to serving the community.
- Benefits: Enjoy flexible working, generous leave, and access to discounts on high street shops.
- Why this job: Make a real difference in emergencies while gaining valuable experience in a supportive environment.
- Qualifications: No specific qualifications required; just bring your problem-solving skills and calmness under pressure.
- Other info: Extensive training provided, with shifts available four weeks in advance.
1 week ago Be among the first 25 applicants
Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
Relief Monitoring Centre Operator 24 hours per week (average)
Are you calm in a crisis? Would you take control in an emergency situation? Could you deal with a range of emergency calls, enquiries and requests in line with the 24-hour CCTV, Assistive Technology and Out of Hours Services we provide? We are looking for bright, customer focused individuals, with a flair for problem solving.
Relief Role Responsibilities
- Support the CCTV and Lifeline Team covering sickness and annual leave. Choosing from available shifts at least 4 weeks in advance. This includes nights and weekend working.
- Answer emergency Lifeline calls, helping people to live their lives independently.
- Take calls in relation to various Councils and other organisations emergency services and housing repairs when their offices have closed.
- Proactively monitor CCTV within North Worcestershire and produce evidence for court when required.
Skills & Experience
- Working in a fast paced environment.
- Assess visual and audible information, respond to events quickly, and be able to prioritise your workload.
- Possess excellent computer skills to include Microsoft Office, carry out any admin work required and the ability work in a paperless environment.
- Proven experience of working over the telephone to obtain information suitable to assess a situation.
- Travel to our Disaster Recovery Site when required.
- Extensive training for this role will be given to the successful candidate.
Additional Information
The Councils offer a range of staff benefits:
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
What Next
Need further information – please contact Donna Heath (recruiting manager) by email or email
Closing date for receipt of completed applications: 30 June 2025 (midnight)
Provisional interview date: Week commencing 7 July or 14 July 2025
If this role interests you please use the \’Apply Now\’ button
For a full list of our current vacancies why not visit our WM Jobs Recruiter Page
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Relief Monitoring Centre Operator 24 hours per week (average) employer: Speakforimpact
Contact Detail:
Speakforimpact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Monitoring Centre Operator 24 hours per week (average)
✨Tip Number 1
Familiarise yourself with the specific services provided by Bromsgrove District Council and Redditch Borough Council. Understanding their approach to customer service and emergency response will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Practice handling emergency scenarios in a calm and collected manner. You might want to role-play with friends or family to simulate emergency calls, which can help you articulate your thought process and decision-making skills effectively.
✨Tip Number 3
Brush up on your computer skills, especially with Microsoft Office. Being proficient in these tools is crucial for the role, so consider taking an online course or tutorial to enhance your abilities before the interview.
✨Tip Number 4
Network with current or former employees of the councils if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your suitability for the role.
We think you need these skills to ace Relief Monitoring Centre Operator 24 hours per week (average)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Relief Monitoring Centre Operator. Familiarise yourself with the skills required, such as handling emergency calls and monitoring CCTV.
Tailor Your CV: Highlight relevant experience in your CV that showcases your ability to work in fast-paced environments and handle emergencies. Include any customer service roles or experiences that demonstrate your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for helping others and your ability to remain calm under pressure. Mention specific examples from your past experiences that relate to the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail.
How to prepare for a job interview at Speakforimpact
✨Stay Calm Under Pressure
As a Relief Monitoring Centre Operator, you'll need to demonstrate your ability to remain calm in crisis situations. Prepare examples from your past experiences where you successfully managed emergencies or high-pressure scenarios.
✨Showcase Your Problem-Solving Skills
The role requires a flair for problem-solving. Think of specific instances where you've had to assess a situation quickly and make decisions. Be ready to discuss how you prioritised tasks and resolved issues effectively.
✨Familiarise Yourself with Technology
Since the job involves working with CCTV and assistive technology, brush up on your computer skills, especially with Microsoft Office. Be prepared to discuss your experience in a paperless environment and any relevant tech you've used.
✨Understand the Role's Responsibilities
Make sure you fully understand the responsibilities of the Relief Monitoring Centre Operator. Research the councils' services and be ready to explain how you can contribute to their mission of being customer-focused and improving community services.