Student Experience Coordinator

📍 Location: London (Oxford Street) – On-site

🕒 Flexible shifts: Flexibility to work different shift times (early, late) and occasional Saturdays is essential for this role.

💷 Salary: £25,000 – £28,000

About the Role:

We are looking for a warm, polished, and super-organised Student Experience Coordinator to be the welcoming face of Speak Up London. Luxury Retail / Hospitality Background Preferred.

This role is perfect for someone with a background in luxury retail, hospitality, or premium customer service who enjoys meeting people, managing small details, and creating a great first impression.

You will look after walk-in students, give school tours, coordinate trial lessons, and ensure prospective students have an outstanding first experience with us. You’ll also handle occasional on-the-spot payments and know how to gently deal with basic objections — all while ensuring the visitor has a smooth, positive first experience.

Key Responsibilities:

Front-of-House & Walk-In Management

• Greet all trial students and walk-in visitors warmly; provide tours of the school and explain the student experience confidently

Support Sales Reps (SDRs)

• Act as the London-based contact for trial visits arranged by our remote and in-house Sales Reps; make sure each visitor receives a personal, attentive welcome in their absence..

Coordinate Trial Lessons

• Direct trial students to the correct classes; ensure they know where to go, what to expect, and handle any questions or small concerns smoothly.

Use CRM Systems Confidently

• Look up student information in the system before they arrive to stay prepared; log visit outcomes if needed.

Referral Programme Management

• Handle the administration of our student referral programme — from notifying students of rewards to processing their preferences.

Reception & Office Presentation

• Keep the reception area welcoming, tidy, and reflective of our premium brand standards.

Feedback & Insights Sharing

• Collect feedback from trial students and walk-ins to share with the wider team (Sales, Academic, Student Services) to improve experience quality.

Problem-Solving with Common Sense

• Deal confidently with small day-to-day challenges — spotting solutions, resolving minor issues, and asking for help when needed.

About You:

✔️ Background in Luxury Retail, Hospitality, or Front-of-House Roles

✔️ Excellent People Skills – naturally friendly, polite, and professional

✔️ Well-Organised & Detail-Oriented – keeps track of multiple tasks without missing things

✔️ Quick Thinker with Common Sense – can calmly handle last-minute changes or unexpected situations

✔️ Great Communicator – comfortable speaking to people from many cultures

✔️ Team Player – works well with sales, academic, and student services teams

✔️ (Desirable) A second language spoken

✔️ (Desirable) CRM experience (Hubspot)

Salary & Benefits:

• £25,000 – £28,000 per year (depending on experience)
• Training provided – no direct sales required
• Friendly, supportive, international team
• Opportunity to develop skills in customer service and operations, growth opportunities for career development

Why Join us:

• Be the first smile students see at one of London’s top English language schools
• Build confidence giving tours and guiding students
• Work in a fast-moving, friendly, multicultural environment
• Gain experience in a role that blends service, admin, and events

How to Apply:

Send your CV and a short message by applying here or emailing amy@speakuplondon.com.

• Your experience in hospitality, retail, or customer service