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- Tasks: Welcome students, manage tours, and ensure a fantastic first experience.
- Company: Join Speak Up London, a leading English language school in a vibrant location.
- Benefits: Enjoy flexible shifts, training, and growth opportunities in a supportive team.
- Why this job: Be the friendly face of our school and gain valuable customer service experience.
- Qualifications: Ideal for those with a background in luxury retail or hospitality and excellent people skills.
- Other info: No direct sales required; just bring your passion for helping others!
The predicted salary is between 21500 - 24500 £ per year.
Location: London (Oxford Street) - On-site
Flexible shifts: Flexibility to work different shift times (early, late) and occasional Saturdays is essential for this role.
Salary: £25,000 - £28,000
About the Role:
We are looking for a warm, polished, and super-organised Student Experience Coordinator to be the welcoming face of Speak Up London. Luxury Retail / Hospitality Background Preferred. This role is perfect for someone with a background in luxury retail, hospitality, or premium customer service who enjoys meeting people, managing small details, and creating a great first impression.
You will look after walk-in students, give school tours, coordinate trial lessons, and ensure prospective students have an outstanding first experience with us. You’ll also handle occasional on-the-spot payments and know how to gently deal with basic objections — all while ensuring the visitor has a smooth, positive first experience.
Key Responsibilities:
- Front-of-House & Walk-In Management: Greet all trial students and walk-in visitors warmly; provide tours of the school and explain the student experience confidently.
- Support Sales Reps (SDRs): Act as the London-based contact for trial visits arranged by our remote and in-house Sales Reps; make sure each visitor receives a personal, attentive welcome in their absence.
- Coordinate Trial Lessons: Direct trial students to the correct classes; ensure they know where to go, what to expect, and handle any questions or small concerns smoothly.
- Use CRM Systems Confidently: Look up student information in the system before they arrive to stay prepared; log visit outcomes if needed.
- Referral Programme Management: Handle the administration of our student referral programme — from notifying students of rewards to processing their preferences.
- Reception & Office Presentation: Keep the reception area welcoming, tidy, and reflective of our premium brand standards.
- Feedback & Insights Sharing: Collect feedback from trial students and walk-ins to share with the wider team (Sales, Academic, Student Services) to improve experience quality.
- Problem-Solving with Common Sense: Deal confidently with small day-to-day challenges — spotting solutions, resolving minor issues, and asking for help when needed.
About You:
- Background in Luxury Retail, Hospitality, or Front-of-House Roles
- Excellent People Skills - naturally friendly, polite, and professional
- Well-Organised & Detail-Oriented - keeps track of multiple tasks without missing things
- Quick Thinker with Common Sense - can calmly handle last-minute changes or unexpected situations
- Great Communicator - comfortable speaking to people from many cultures
- Team Player - works well with sales, academic, and student services teams
- (Desirable) A second language spoken
- (Desirable) CRM experience (Hubspot)
Salary & Benefits:
£25,000 – £28,000 per year (depending on experience)
Training provided - no direct sales required
Friendly, supportive, international team
Opportunity to develop skills in customer service and operations, growth opportunities for career development
Why Join us:
- Be the first smile students see at one of London’s top English language schools
- Build confidence giving tours and guiding students
- Work in a fast-moving, friendly, multicultural environment
- Gain experience in a role that blends service, admin, and events
How to Apply:
Send your CV and a short message by applying here or emailing amy@speakuplondon.com. Your experience in hospitality, retail, or customer service.
Contact Detail:
Speak Up London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Coordinator
✨Tip Number 1
Familiarise yourself with the luxury retail and hospitality sectors. Understanding the nuances of these industries will help you connect with the values and expectations of the role, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills, especially in a multicultural context. Being able to engage with people from diverse backgrounds will be crucial in creating a welcoming atmosphere for students.
✨Tip Number 3
Get comfortable with CRM systems, particularly Hubspot if possible. Familiarity with these tools will demonstrate your readiness to manage student information efficiently and effectively.
✨Tip Number 4
Showcase your problem-solving abilities during any interactions. Think of examples where you've successfully handled unexpected situations, as this will highlight your quick thinking and common sense.
We think you need these skills to ace Student Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail, hospitality, or customer service. Emphasise your people skills and any specific achievements that demonstrate your ability to create a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer experiences. Mention specific examples from your past roles where you successfully managed front-of-house responsibilities or resolved customer concerns.
Showcase Your Organisational Skills: In your application, provide examples of how you've effectively managed multiple tasks or events. This could include coordinating schedules, handling payments, or maintaining a tidy reception area.
Highlight Communication Abilities: Since the role requires great communication skills, mention any experience you have working with diverse groups of people. If you speak a second language, be sure to include that as it’s a desirable trait for this position.
How to prepare for a job interview at Speak Up London
✨Showcase Your People Skills
As a Student Experience Coordinator, you'll be the first point of contact for students. Make sure to demonstrate your excellent people skills during the interview by being friendly, polite, and engaging. Share examples of how you've successfully interacted with customers in previous roles.
✨Highlight Your Organisational Skills
This role requires a high level of organisation and attention to detail. Be prepared to discuss how you manage multiple tasks effectively. You could mention specific tools or methods you use to stay organised, especially in busy environments like retail or hospitality.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've had to deal with unexpected situations calmly and efficiently. This will show your potential employer that you can handle the day-to-day challenges of the role.
✨Familiarise Yourself with CRM Systems
Since the job mentions using CRM systems, it’s beneficial to brush up on your knowledge of such tools, particularly Hubspot if you have experience with it. If you don’t, express your willingness to learn and adapt quickly to new technologies.
