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- Tasks: Manage client accounts and ensure top-notch service delivery.
- Company: Established workplace services provider under a major global tech brand.
- Benefits: Hybrid work, structured hours, and a supportive culture for growth.
- Other info: Exciting opportunity with career development in a dynamic environment.
- Why this job: Join a growing team and make a real impact in customer support.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Maidstone, Kent - Hybrid (3 days office, 2 days home) Full-time, 40 hours per week (Monday to Friday, shift pattern between 08:00–18:00)
My client is a well-established workplace services provider and subsidiary of a major global technology brand. Due to growth within their Customer Support Centre, they're hiring for a Service Desk Coordinator to help manage and support their key client accounts. This is a brand new role, created off the back of expansion — so you'll be joining at an exciting time with real scope to grow with the team.
What the role involves:
- You'll be responsible for making sure client accounts are properly looked after — that means keeping on top of service calls, ensuring nothing gets missed, and being the reliable point of contact clients and internal teams can count on.
- Monitoring and maintaining customer portals
- Logging service calls on internal systems
- Liaising with internal departments, external suppliers, and customer contacts
- Creating and running reports in Excel (regular and ad-hoc)
- Reviewing monthly performance data and flagging anything that doesn't look right
What they're looking for:
- You don't need years of experience or a specific degree - but you do need to be someone who genuinely cares about doing a good job.
- Previous experience in a customer service role
- Comfortable communicating with people in a clear, polite, and professional way
- Able to stay organised, follow processes, and manage multiple tasks at once
- Someone who takes responsibility for completing work accurately and on time
- Careful and consistent when recording information and updating systems
- Good written and verbal communication skills, with the ability to stay calm and professional
What's in it for you:
- Hybrid working from day one - 3 days in the Maidstone office, 2 from home
- Monday to Friday only, no weekends
- Structured shift pattern (either 08:00–17:00, 08:30–17:30, or 09:00–18:00 with a one-hour lunch)
- Joining a growing team backed by a globally recognised technology brand
- A supportive culture that values development - if you want to learn and progress, you'll be encouraged to
Interested? Apply ASAP - we will be in touch with every candidate within 7 days of application.
Service Desk Coordinator in Maidstone employer: Speak to Kit
Contact Detail:
Speak to Kit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate that you're the reliable point of contact they need!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Coordinator in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Desk Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves liaising with clients and internal teams, it's crucial to demonstrate your written communication skills. Keep your application clear, polite, and professional. Remember, we’re looking for someone who can communicate effectively!
Be Organised and Detail-Oriented: In your application, emphasise your ability to stay organised and manage multiple tasks. Mention any tools or methods you use to keep track of your work. We appreciate candidates who take responsibility for their tasks and pay attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’ll get back to every candidate within 7 days, so you won’t be left hanging!
How to prepare for a job interview at Speak to Kit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with the tasks mentioned in the job description, like monitoring customer portals and logging service calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples from your past experiences where you've excelled in customer service. Think of specific situations where you communicated clearly and professionally, or resolved issues effectively. This will highlight your suitability for the position.
✨Demonstrate Organisational Skills
The ability to manage multiple tasks is crucial for this role. Prepare to discuss how you stay organised and prioritise your workload. You might even want to bring along a simple example of a system or method you use to keep track of tasks, as this will show your proactive approach.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team culture, opportunities for growth, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.