Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and ensure top-notch service support.
- Company: Join a well-established workplace services provider under a global tech brand.
- Benefits: Enjoy hybrid working, structured hours, and a supportive culture.
- Other info: No weekends, just a dynamic role in a thriving environment.
- Why this job: Be part of a growing team with real opportunities for personal development.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Maidstone, Kent - Hybrid (3 days office, 2 days home)
Full-time, 40 hours per week (Monday to Friday, shift pattern between 08:00–18:00)
My client is a well-established workplace services provider and subsidiary of a major global technology brand. Due to growth within their Customer Support Centre, they're hiring for a Service Desk Coordinator to help manage and support their key client accounts. This is a brand new role, created off the back of expansion — so you'll be joining at an exciting time with real scope to grow with the team.
What the role involves:
- Monitoring and maintaining customer portals
- Logging service calls on internal systems
- Liaising with internal departments, external suppliers, and customer contacts
- Creating and running reports in Excel (regular and ad-hoc)
- Reviewing monthly performance data and flagging anything that doesn't look right
What they're looking for:
- Previous experience in a customer service role
- Comfortable communicating with people in a clear, polite, and professional way
- Able to stay organised, follow processes, and manage multiple tasks at once
- Someone who takes responsibility for completing work accurately and on time
- Careful and consistent when recording information and updating systems
- Good written and verbal communication skills, with the ability to stay calm and professional
What's in it for you:
- Hybrid working from day one - 3 days in the Maidstone office, 2 from home
- Monday to Friday only, no weekends
- Structured shift pattern (either 08:00–17:00, 08:30–17:30, or 09:00–18:00 with a one-hour lunch)
- Joining a growing team backed by a globally recognised technology brand
- A supportive culture that values development - if you want to learn and progress, you'll be encouraged to
Interested? Apply ASAP - we will be in touch with every candidate within 7 days of application.
Service Desk Coordinator in Kent employer: Speak to Kit
Contact Detail:
Speak to Kit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested in the role and appreciate the opportunity.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who care about doing a good job, just like you. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Service Desk Coordinator in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Desk Coordinator role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand and get straight to the point.
Show Your Organisational Skills: Since the role involves managing multiple tasks, give us examples of how you stay organised. Whether it's through specific tools or methods you use, let us know how you keep everything on track. This will help us see how you can handle the responsibilities of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Speak to Kit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Desk Coordinator role. Familiarise yourself with the responsibilities like monitoring customer portals and logging service calls. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since previous experience in a customer service role is key, prepare examples of how you've successfully handled customer interactions. Think about times when you went above and beyond to ensure client satisfaction, as this will resonate well with the interviewers.
✨Be Organised and Methodical
The role requires managing multiple tasks and staying organised. During the interview, share your strategies for keeping track of tasks and ensuring nothing slips through the cracks. This could include using tools or methods that help you stay on top of your workload.
✨Communicate Clearly and Professionally
As a point of contact for clients and internal teams, clear communication is crucial. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few questions to ask the interviewer, showing that you're engaged and interested in the conversation.