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- Tasks: Handle emergency calls and monitor CCTV to support community safety.
- Company: Bromsgrove District Council and Redditch Borough Council, focused on customer service.
- Benefits: Generous leave, flexible working, pension, and employee discounts.
- Why this job: Make a real difference in emergencies while gaining valuable experience.
- Qualifications: Calm under pressure, strong communication skills, and computer proficiency.
- Other info: Extensive training provided with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer‑driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
Relief Monitoring Centre Operator 24 hours per week
Are you calm in a crisis? Would you take control in an emergency situation? Could you deal with a range of emergency calls, enquiries and requests in line with the 24‑hour CCTV, Assistive Technology and Out of Hours Services we provide? We are looking for bright, customer focused individuals, with a flair for problem solving.
Relief Role Responsibilities
- Support the CCTV and Lifeline Team covering sickness and annual leave, choosing from available shifts at least 4 weeks in advance. This includes nights and weekend working.
- Answer emergency Lifeline calls, helping people to live their lives independently.
- Take calls in relation to various Councils and other organisations\’ emergency services and housing repairs when their offices have closed.
- Proactively monitor CCTV within North Worcestershire and produce evidence for court when required.
Skills & Experience
- Working in a fast‑paced environment.
- Assess visual and audible information, respond to events quickly, and prioritise your workload.
- Possess excellent computer skills to include Microsoft Office, carry out any admin work required and the ability to work in a paperless environment.
- Proven experience of working over the telephone to obtain information suitable to assess a situation.
- Travel to our Disaster Recovery Site when required.
- Extensive training for this role will be given to the successful candidate.
Additional Information
The Councils offer a range of staff benefits:
- Pension
- Generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to employee benefits platform offering discounts for high street shops, leisure, holiday and salary sacrifice schemes.
What Next
Need further information – please contact Donna Heath (recruiting manager) by email.
Closing date for receipt of completed applications: Sunday 26 October 2025 (midnight).
Provisional interview date: Week commencing 3 November 2025.
If this role interests you please use the \’Apply Now\’ button.
For a full list of our current vacancies visit our WM Jobs Recruiter Page.
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Relief Monitoring Centre Operator employer: Speak for Impact Training L
Contact Detail:
Speak for Impact Training L Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Monitoring Centre Operator
✨Tip Number 1
Get to know the company! Research Bromsgrove District Council and Redditch Borough Council. Understand their values and services, especially how they focus on customer care. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your crisis management skills! Since this role involves handling emergencies, think of scenarios where you might need to stay calm under pressure. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any relevant software. Being comfortable with technology is key in a fast-paced environment like this one, so be ready to demonstrate your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the role. Don’t forget to follow up if you haven’t heard back after your interview!
We think you need these skills to ace Relief Monitoring Centre Operator
Some tips for your application 🫡
Show Your Calmness: In your application, highlight any experiences where you remained calm under pressure. We want to see how you handle emergencies, so share specific examples that demonstrate your ability to take control in a crisis.
Customer Focus is Key: Since we're all about putting customers at the heart of what we do, make sure to emphasise your customer service skills. Talk about times when you've gone above and beyond to help someone, especially in challenging situations.
Tech Savvy? Prove It!: We need individuals who are comfortable with technology. Mention your computer skills and any experience with software like Microsoft Office. If you've worked in a paperless environment before, definitely include that!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit that 'Apply Now' button!
How to prepare for a job interview at Speak for Impact Training L
✨Stay Calm Under Pressure
As a Relief Monitoring Centre Operator, you'll need to demonstrate your ability to remain calm in crisis situations. During the interview, share examples of how you've handled emergencies or stressful scenarios in the past. This will show that you can keep a level head when it matters most.
✨Know Your Tech
Familiarise yourself with the technology and systems used in monitoring centres, especially CCTV and assistive technology. If you have experience with similar tools, mention it! Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Customer Focus is Key
Since the councils prioritise customer service, be prepared to discuss how you've put customers first in previous roles. Think of specific instances where you went above and beyond to help someone, as this aligns perfectly with the councils' mission of being customer-driven.
✨Practice Problem Solving
The role requires quick thinking and problem-solving skills. Prepare for situational questions that test your ability to assess information and respond effectively. Practising these scenarios beforehand will help you articulate your thought process during the interview.