Quality & Compliance Officer

Job Title

Quality & Compliance Officer at Speak for Impact Training L

Job Overview

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer‑driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

We are seeking a Quality & Compliance Officer with recent experience working in a benefits environment to join our small, dedicated Quality and Improvement Team.

In this role, you will support the Principal Quality and Improvement Officer with a range of key activities, including:

• Completing the Housing Benefit subsidy audit
• Carrying out quality checks within the Benefits Processing Team on Housing Benefit and Council Tax Support assessments
• Providing assistance in determining the eligibility and rental charges on Exempt and Supported Accommodation schemes
• Identifying training needs
• Highlighting areas of concern and contributing to continuous improvement

Essential Requirements

• Strong knowledge and understanding of relevant Housing Benefit legislation and regulations
• Understanding of Local Council Tax Support policies
• Educated to GCSE level, with grades AC (or equivalent) in Mathematics and English OR experience in a Welfare Support environment that allows you to carry out the full range of duties.
• Experience using Civica Open Revenues (desirable)

Additional Information

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro‑ra)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform—discounts for high‑street shops, leisure, holiday, salary‑sacrifice schemes and more

Contact

Need further information? Please contact David Robinson (Principal Quality & Improvement Officer) on 01527 881183 or via email. If this role interests you please use the \’Apply Now\’ button.