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- Tasks: Investigate housing complaints and improve service delivery for the community.
- Company: Local government authority in the West Midlands with a focus on community service.
- Benefits: Competitive salary, local government pension scheme, and flexible hybrid working options.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: A-level qualifications or equivalents required.
- Other info: Join a supportive team dedicated to enhancing housing services.
The predicted salary is between 28800 - 43200 £ per year.
A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery. The successful candidate will have a strong customer service focus and the ability to manage sensitive situations. Applicants should hold A-level qualifications or equivalents.
This position also offers a competitive salary, local government pension scheme, and the opportunity for flexible and hybrid working.
Housing Complaints & Quality Officer — Hybrid in Birmingham employer: Speak for Impact Training L
Contact Detail:
Speak for Impact Training L Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints & Quality Officer — Hybrid in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or local government. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing complaints and customer service. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled sensitive situations in the past. This will demonstrate your ability to manage complaints effectively and enhance service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Complaints & Quality Officer — Hybrid in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in handling housing complaints and customer service. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Soft Skills: As a Housing Complaints & Quality Officer, you'll need to manage sensitive situations. Use your written application to demonstrate your empathy, communication skills, and ability to resolve conflicts effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications at a glance!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in the West Midlands!
How to prepare for a job interview at Speak for Impact Training L
✨Know Your Stuff
Make sure you understand the role of a Housing Complaints and Quality Officer. Brush up on local government policies, housing regulations, and common complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled sensitive situations or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strong customer service focus.
✨Research the Authority
Familiarise yourself with the local government authority's values, mission, and recent initiatives. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their goals and demonstrate your commitment to enhancing service delivery.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about their approach to handling complaints or how they measure service quality. It shows that you're engaged and serious about the role, plus it gives you a chance to assess if the organisation is the right fit for you.
