At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with exciting projects.
- Company: Join Speak Digital, a trusted Managed Service Provider since 2010.
- Benefits: Enjoy a competitive salary, health insurance, gym membership, and flexible work options.
- Other info: Opportunities for growth and exposure to diverse technologies await you.
- Why this job: Make a real impact in a small team while developing your tech skills.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 is a plus.
The predicted salary is between 28000 - 35000 € per year.
Working Hours: 9:00am - 5:30pm; Monday - Friday
Location: Based at our office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period)
Salary and Benefits: Annual Salary £28,000 - £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options
The Company: Speak Digital is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, we have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex. We are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Our Engineers work closely with clients to deliver practical solutions and responsive support.
The Role: We are looking for an IT Support Technician to join our small technical team, taking ownership of support requests and helping deliver projects for our clients. You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly. Alongside support work, you will also have opportunities to work on projects such as:
- Microsoft Intune deployments.
- Security improvements including MFA and Conditional Access.
- Device lifecycle management and onboarding/offboarding processes.
- Office and SME network upgrades.
As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management. The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally.
Key Responsibilities:
- Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed.
- Communicating directly with clients and keeping them informed of progress.
- Troubleshooting Windows, Microsoft 365 and common business applications.
- Supporting Microsoft 365 environments including user administration and device management.
- Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity).
- Supporting onboarding and offboarding processes for client staff.
- Assisting Senior Engineers with project delivery and system improvements.
- Occasional out-of-hours project work or emergency call outs, with time off in lieu.
- Helping test and implement new technologies or services where appropriate.
- Contributing to internal documentation and knowledge sharing.
Required Skills and Experience:
- Experience in an IT support role (MSP experience beneficial but not required).
- Good working knowledge of Windows 10 / 11 and common business applications.
- Experience administering Microsoft 365 users and services.
- Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).
- Strong troubleshooting and problem-solving ability.
- Ability to manage multiple tasks and prioritise support tickets.
- Clear communication skills and confidence speaking with non-technical users.
- A methodical and professional approach to resolving issues.
Additionally: Own vehicle with valid UK driving license. Commutable distance from our offices in Shenley.
Personal Attributes:
- Patient, calm and professional under pressure.
- Honest, reliable and hardworking.
- Team-oriented with a willingness to support others.
- Keen to learn and open to feedback.
- Strong organisation and time management skills.
- Adaptable and proactive.
IT Support Technician in Radlett employer: Speak Digital Limited
At Speak Digital, we pride ourselves on being an excellent employer, offering a supportive work culture where every team member's contributions are valued. Located in Shenley, our small yet dynamic technical team provides ample opportunities for personal and professional growth, with the flexibility of working from home up to two days a week after probation. With competitive salaries, comprehensive benefits including health insurance and gym membership options, and the chance to work on diverse projects, we ensure that our IT Support Technicians can thrive while making a meaningful impact in the lives of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Radlett
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with potential employers and other IT professionals. Don’t be shy – introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your troubleshooting abilities and knowledge of Microsoft 365. This can really make you stand out in interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support, especially around Windows troubleshooting and Microsoft 365. Role-play with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your relevant experience and show us why you’re the perfect fit for our team at Speak Digital.
We think you need these skills to ace IT Support Technician in Radlett
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your experience with Microsoft 365, troubleshooting, and any relevant projects you've worked on. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for Speak Digital. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for someone who can think on their feet and resolve problems efficiently, so don’t hold back on showcasing your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Speak Digital!
How to prepare for a job interview at Speak Digital Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with troubleshooting common business applications, as well as any hands-on experience you've had with networking concepts like DHCP and DNS.
✨Show Off Your Communication Skills
Since you'll be interacting with clients directly, practice explaining technical issues in simple terms. Think about examples where you've successfully communicated with non-technical users and how you kept them informed during the support process.
✨Demonstrate Problem-Solving Prowess
Prepare to share specific examples of how you've tackled tricky support tickets in the past. Highlight your methodical approach to resolving issues and any tools or techniques you used to ensure a smooth resolution.
✨Be Ready for Team Dynamics
As part of a small team, collaboration is key. Think about times when you've worked closely with colleagues to deliver projects or support requests. Show that you're adaptable and willing to help others, as this will resonate well with the company culture.
