At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with exciting projects.
- Company: Join Speak Digital, a trusted Managed Service Provider since 2010.
- Benefits: Enjoy a competitive salary, health insurance, gym membership, and 20 days holiday.
- Other info: Flexible work options and opportunities for career growth await you.
- Why this job: Make a real impact in a small team while developing your tech skills.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 is a plus.
Working Hours: 9:00am – 5:30pm; Monday – Friday
Location: Based at our office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period)
Salary and Benefits: Annual Salary £28,000 – £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options
The Company: Speak Digital is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, we have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex. We are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Our Engineers work closely with clients to deliver practical solutions and responsive support.
The Role: We are looking for an IT Support Technician to join our small technical team, taking ownership of support requests and helping deliver projects for our clients. You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly. Alongside support work, you will also have opportunities to work on projects such as:
- Microsoft Intune deployments.
- Security improvements including MFA and Conditional Access.
- Device lifecycle management and onboarding/offboarding processes.
- Office and SME network upgrades.
As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management. The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally.
Key Responsibilities:
- Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed.
- Communicating directly with clients and keeping them informed of progress.
- Troubleshooting Windows, Microsoft 365 and common business applications.
- Supporting Microsoft 365 environments including user administration and device management.
- Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity).
- Supporting onboarding and offboarding processes for client staff.
- Assisting Senior Engineers with project delivery and system improvements.
- Occasional out-of-hours project work or emergency call outs, with time off in lieu.
- Helping test and implement new technologies or services where appropriate.
- Contributing to internal documentation and knowledge sharing.
Required Skills and Experience:
- Experience in an IT support role (MSP experience beneficial but not required).
- Good working knowledge of Windows 10 / 11 and common business applications.
- Experience administering Microsoft 365 users and services.
- Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).
- Strong troubleshooting and problem-solving ability.
- Ability to manage multiple tasks and prioritise support tickets.
- Clear communication skills and confidence speaking with non-technical users.
- A methodical and professional approach to resolving issues.
Additionally:
- Own vehicle with valid UK driving license.
- Commutable distance from our offices in Shenley.
Personal Attributes:
- Patient, calm and professional under pressure.
- Honest, reliable and hardworking.
- Team-oriented with a willingness to support others.
- Keen to learn and open to feedback.
- Strong organisation and time management skills.
- Adaptable and proactive.
IT Support Technician employer: Speak Digital Limited
Speak Digital is an excellent employer for IT Support Technicians, offering a supportive work culture where every team member's contributions are valued. With opportunities for professional growth through exposure to diverse technologies and projects, employees enjoy a balanced work-life with flexible working arrangements, competitive salary, and comprehensive benefits including health insurance and gym membership options. Located in Shenley, the role allows for occasional client visits, fostering strong relationships while ensuring a dynamic and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Speak Digital Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Speak Digital Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Speak Digital Limited!
✨Direct Apply to Speak Digital Limited
Let's not forget to apply directly through the Speak Digital Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Speak Digital Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Speak Digital Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Speak Digital Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
