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- Tasks: Lead operational resilience initiatives and ensure compliance with regulations like DORA.
- Company: Join Travelers, a top property casualty insurer with a culture of innovation.
- Benefits: Enjoy 25+ days holiday, private medical insurance, and a wellness programme.
- Why this job: Make a real impact in a dynamic environment while enhancing your skills.
- Qualifications: Experience in operational resilience and strong analytical skills are essential.
- Other info: Flexible hybrid work arrangements available to support work-life balance.
The predicted salary is between 43200 - 72000 £ per year.
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
What Is the Opportunity? We are seeking an experienced and detail-oriented Operational Resilience Manager to play a key role in ensuring our ongoing compliance with Operational Resilience and DORA regulatory requirements. The successful candidate will have strong knowledge of Operational Resilience regulations, including DORA, and will help embed good practice, drive continuous improvement, whilst coordinating various stakeholders. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy.
What Will You Do?
- Responsible for embedding Operational Resilience (including DORA) policies and procedures into the business.
- Review and update policy and framework documents; support in preparation of committee and Board reporting and self-assessment documents.
- Work closely with IBS (Important Business Services) owners to ensure accurate mapping of IBS including dependencies (i.e. people, IT/Technology, Third Parties and Facilities/Premises).
- Identify and assess potential operational risks, single points of failure and vulnerabilities.
- Lead and own scenario testing workshops and scenario test plan, including remediation tracking and write up of outcomes for self-assessment.
- Lead embedding key pillars of the DORA program, including ICT Risk Management, Incident Reporting, Digital Resilience Testing and ICT Third-Party Risk Management.
- Ensure third-party risk to ongoing delivery of an IBS is understood and managed.
- Work in partnership with relevant departments (e.g. IT, Procurement, Underwriting, Delegated Authority, Claims) to embed Operational Resilience practices.
- Ensure appropriate alignment with Business Continuity practices.
- Collate data/MI to generate meaningful impact tolerance monitoring and reporting.
- Support development and enhancement of incident management documentation.
- Act as key point of contact for IBS Owners seeking support on Operational Resilience activities.
- Support CIF resilience assessment and ongoing reporting.
- Develop and deliver Operational Resilience and DORA training to the business as required.
- Embed a culture of accountability and continuous improvement.
- Stay abreast of current and emerging regulations affecting third-party risk management and operational resilience.
- Support Director of Resilience and Regulatory Support in delivery of overall strategy.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Strong analytical and problem-solving skills.
- Report-writing and presentation skills.
- Experience in providing training to stakeholders.
What is a Must Have?
- Experienced Operational Resilience professional.
- Knowledge of the general insurance market and current regulatory landscape.
- Strong stakeholder and communication skills.
- Ability to work effectively in a fast-paced, dynamic environment.
What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Employment Practices: Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization.
Operational Resilience Manager in London employer: SPE Travelers Management, LTD
Contact Detail:
SPE Travelers Management, LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions more authentically and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. The more comfortable you are speaking about your experience and skills, the better you'll perform in the real deal.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Operational Resilience Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Resilience Manager role. Highlight your experience with DORA regulations and operational resilience practices, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's your analytical prowess or your knack for stakeholder communication, we want to see how you’ve made an impact before.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SPE Travelers Management, LTD
✨Know Your Regulations
Make sure you brush up on Operational Resilience regulations, especially DORA. Being able to discuss these in detail will show that you’re not just familiar with the requirements but also understand their implications for the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified and assessed operational risks in previous roles. Use specific scenarios where your analytical skills made a difference, as this is crucial for the Operational Resilience Manager position.
✨Engage Stakeholders
Think about how you’ve worked with various stakeholders in the past. Be ready to share experiences where you successfully collaborated across departments, as this role requires strong communication and relationship-building skills.
✨Demonstrate Continuous Improvement Mindset
Be prepared to discuss how you’ve driven continuous improvement in your previous roles. Highlight any initiatives you’ve led or been part of that enhanced operational resilience or compliance, as this aligns perfectly with what they’re looking for.
