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For Companies At a Glance
- Tasks: Support underwriting processes and manage documentation while ensuring compliance and customer satisfaction.
- Company: Join Travelers, a leading property casualty insurer with over 160 years of innovation and collaboration.
- Benefits: Enjoy flexible hybrid work, private medical insurance, generous holiday entitlement, and wellness programmes.
- Why this job: Be part of a supportive culture that values community involvement and personal growth.
- Qualifications: Previous insurance experience or studies, strong communication skills, and a detail-oriented mindset are essential.
- Other info: Opportunity to contribute to operational change initiatives and develop professional skills.
The predicted salary is between 30000 - 42000 £ per year.
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Operations
Target Openings
1
What Is the Opportunity?
We are looking for an Operations Associate to join our Ops team based in Redhill, Surrey.
The Operations Associate plays a crucial role in helping to deliver and maintain production services that are aligned with the Travelers Europe\’s strategic goals.
This role helps to provide comprehensive administrative support to facilitate underwriting processes, delivering new business quotes, renewal terms, and endorsements across all lines of business. In this role you will be involved in maintaining standard operating procedures, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
What Will You Do?
Underwriting Lifecycle Management:
Thoroughly review all in-scope submissions and processes these in line with agreed service levels.
Execute tasks related to the underwriting lifecycle, including new business and renewal quote preparation, submissions analysis, policy debiting and issuance, slip recording, endorsements, lapses adjustments, null declarations, and notice of cancellations.
Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.
Data Records and Document Management:
Ensure underwriting information submitted electronically is stored and updated, within service levels.
Process underwriting premium corrections efficiently and liaise with underwriters and brokers, as required.
Perform data cleansing and input additional risk information, ensuring accuracy in data quality.
Complete exception reporting and exceptions clearance to maintain accurate records in our underwriting systems of record.
Provide the Claim department with account coverage information as requested.
Standard Operating Procedures and Training:
Create and maintain standard operating procedures in the agreed format.
Deliver training and support to onshore and offshore colleagues and business partners.
Regulatory Compliance and Miscellaneous:
Meet all regulatory requirements (e.g., treating customers fairly) and align with Travelers Europe values and capabilities.
Ensure compliance with sales, marketing, underwriting, and regulatory guidelines.
Perform other assigned duties, as required.
What is a Must Have?
Previous experience in the insurance industry; studying towards professional insurance qualifications.
General knowledge of commercial insurance products and policies.
Strong written and verbal communication skills.
Ability to develop effective working relationships across the organisation.
Customer-centric approach.
Process improvement mindset and adaptability to change.
Computer proficiency and familiarity with various applications.
Highly motivated, capable of independent work, and very comfortable in a team environment.
Detail-focused with a high degree of accuracy in work.
What Is in It for You?
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Insurance Operations Associate employer: SPE Travelers Management, LTD
Contact Detail:
SPE Travelers Management, LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Operations Associate
✨Tip Number 1
Familiarise yourself with the underwriting lifecycle and the specific processes involved in insurance operations. Understanding how new business quotes, renewals, and endorsements work will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in operations. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your customer-centric approach by preparing examples of how you've successfully resolved customer inquiries or improved processes in previous roles. This will demonstrate your alignment with Travelers' values.
✨Tip Number 4
Research Travelers Europe’s culture and values thoroughly. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates.
We think you need these skills to ace Insurance Operations Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Insurance Operations Associate position. Understand the key responsibilities and required skills, such as underwriting lifecycle management and data records management.
Tailor Your CV: Customise your CV to highlight relevant experience in the insurance industry. Emphasise your customer-centric approach, process improvement mindset, and any professional insurance qualifications you are pursuing.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with Travelers' values and how you can contribute to their operational goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at SPE Travelers Management, LTD
✨Understand the Company Culture
Before your interview, take some time to research Travelers and their commitment to customer care and community. Understanding their values will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Insurance Knowledge
Since the role requires previous experience in the insurance industry, be prepared to discuss your knowledge of commercial insurance products and policies. Highlight any relevant qualifications or experiences that demonstrate your expertise.
✨Demonstrate Communication Skills
Strong written and verbal communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated in past roles.
✨Emphasise Your Customer-Centric Approach
Travelers values a customer-centric approach, so be sure to share examples of how you've prioritised customer needs in your previous roles. Discuss any experiences where you resolved customer inquiries or improved customer satisfaction.
