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- Tasks: Lead a dynamic team managing Professional & Financial lines claims in London.
- Company: Join Travelers, a top property casualty insurer with over 160 years of excellence.
- Benefits: Enjoy hybrid work, private medical insurance, generous holiday, and wellness support.
- Why this job: Be part of a culture focused on innovation, collaboration, and community impact.
- Qualifications: Experience in claims handling, team management, and change management is essential.
- Other info: Diversity and inclusion are core values; we welcome all applicants.
The predicted salary is between 43200 - 72000 £ per year.
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Claims Team Manager – Professional Lines and Financial Lines, London
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Client:
Travelers
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b29f9436bccb
Job Views:
10
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. We have maintained our reputation as one of the best property casualty insurers for over 160 years. Join us to discover a culture rooted in innovation and collaboration.
Job Category
Claim
Target Openings
1
What Is the Opportunity?
We are recruiting for a Claims Team Manager to lead our Bond & Speciality Insurance team in London. This role involves managing a portfolio of Professional & Financial lines claims, including PI, D&O, FI, and W&I matters. We seek a leader with proven expertise in managing professional indemnity and financial lines claims, capable of building high-performing teams, coaching, motivating, and making data-driven decisions.
Travelers Europe offers a hybrid work model, with three days in the office and two at home, subject to change.
What Will You Do?
- Build and maintain a high-performance team.
- Create an engaging work environment.
- Ensure transparency and accountability.
- Implement claim strategies for quality service.
- Drive continuous improvement and influence senior leaders.
- Lead by example, energize your team, and embody company values.
What Will Our Ideal Candidate Have?
- Experience in change management and performance improvement programs.
What is a Must Have?
- Experience in Claim handling or managing Claim services.
- Knowledge of metrics and KPIs for success.
- Stakeholder engagement and strategy development experience.
- Thorough understanding of Claim processes.
- Team management experience.
What Is in It for You?
- Private Medical Insurance with options for dependents.
- Retirement contributions and pension plans.
- Minimum 25 days holiday, up to 35 with additional purchase.
- Wellness and mental health support programs.
- Volunteer and community engagement opportunities.
Employment Practices
Travelers is an equal opportunity employer, valuing diversity and inclusion.
If you have questions about physical requirements, please contact us. We reserve the right to fill the position at a different level. For more information on benefits, visit our website.
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Claims Team Manager - Professional Lines and Financial Lines employer: SPE Travelers Management, LTD
Contact Detail:
SPE Travelers Management, LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Manager - Professional Lines and Financial Lines
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in Professional and Financial lines claims. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who have experience in claims management. Attend relevant events or join online forums to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated your team and driven performance improvements.
✨Tip Number 4
Research Travelers' company culture and values. Understanding their approach to customer care and community engagement will help you align your responses during the interview and show that you're a good fit for their team.
We think you need these skills to ace Claims Team Manager - Professional Lines and Financial Lines
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Team Manager. Familiarise yourself with Professional and Financial lines claims, as well as the specific requirements mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling, team management, and performance improvement. Use specific examples that demonstrate your expertise in managing professional indemnity and financial lines claims.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your ability to build high-performing teams. Mention your experience with change management and how you can contribute to the company's goals.
Highlight Key Achievements: In both your CV and cover letter, emphasise any metrics or KPIs you've successfully managed in previous roles. This will show your understanding of what drives success in claims management.
How to prepare for a job interview at SPE Travelers Management, LTD
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of what the Claims Team Manager position entails. Familiarise yourself with Professional and Financial lines claims, such as PI, D&O, FI, and W&I matters. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to highlight your experience in managing teams. Prepare examples of how you've built high-performing teams, motivated staff, and implemented change management strategies. This will show that you can create an engaging work environment and drive continuous improvement.
✨Be Data-Driven
Since the role involves making data-driven decisions, be ready to discuss how you've used metrics and KPIs in your previous roles. Share specific instances where your analytical skills led to successful outcomes in claims handling or performance improvement.
✨Engage with Stakeholders
Demonstrating your ability to engage with stakeholders is key. Prepare to discuss your experience in strategy development and how you've effectively communicated with various parties in past roles. This will illustrate your capability to influence senior leaders and ensure transparency and accountability.