Hospice at Home Health Care Facilitator in Basildon

The role of Health Care Facilitator is to ensure the provision of timely, sensitive and professional care and support to people in their own homes. Working with people approaching the end of their life, who may be vulnerable and their families. The Health Care Facilitator has a key role in helping to manage patient’s care through listening to and responding to their personal choices, and dealing with any changes in circumstances.

The role involves overseeing and supporting community Health Care Assistants to ensure that patients receive good quality & safe, outcome focused care, supporting choice. This may involve crisis visits. The role will also include on call responsibilities as needed to ensure continuity of service and cover any sickness.

Supervisor tasks and responsibilities

• To fulfil office based duties working with other admin staff, to support accurate rotas which meet all care needs of patients, including commissioned care packages, urgent care and support visits.
• To work flexibly to support this role when team members are on annual or sick leave.
• To be responsible for all visits and associated expenses (e.g. mileage & travel time) being logged and recorded accurately.
• This will involve being competent in the care management systems employed to do this, thereby allowing accurate payroll, budgetary & invoice information.
• Directly observing community carers in the workplace, completing their observation records and providing support and constructive feedback to the carer.

Key responsibilities

• Be flexible to provide hands on care as part of Rapid Response as needed, either alone or with one of the Registered Nurses, to ensure needs are met and held until alternative care is sought.
• Understand and implement the agreed care plan.
• Offering patient’s choice and helping to maintain their independence.
• Ensuring their safety and comfort and supporting their family/carers.
• Communicate effectively and appropriately with individuals and their families, paying particular attention if they have learning difficulties, hearing or speech problems.
• Being kind, empathetic and calm at all times.
• Carry out personal care tasks with individuals while preserving their privacy and dignity, including washing, dressing, providing assistance to get up /go to bed, assist with meals, feeding, and continence management.
• Being a role model to other team members when working together and upholding the Hospice's high standards of care.
• Encourage/support mobility and the use of equipment in the home & abide by Moving and Handling Guidelines.
• Monitoring when additional help from Occupational Therapy and Specialist Physiotherapy input will ensure safety and choice to remain at home at the End of Life.
• Keep accurate records at all times, both electronic and in the home.
• Ensure all duties are carried out in a confidential way, preserving the dignity and respect of the individual and taking into account their wishes/choices wherever possible.
• Being a role model to the team to ensure confidentiality and professional working is maintained at all times.
• Attend all mandatory and specialist training courses relevant to your job as well as attending supervision sessions.
• Having the confidence to manage last minute staff sickness and difficulties effectively - maintaining service continuity to vulnerable service users.
• Health & Safety is an integral part of any role within SPDNS. You are required to be familiar with and comply with SPDNS Health and Safety Policies which include incident reporting, and related policies & procedures.
• Ensuring that standard principles of infection prevention and control are followed at all times to protect individuals and colleagues from infection.
• Safeguarding individuals at all times and reporting any concerns to your Manager immediately as per SPDNS Policy.
• Be responsible for ensuring wherever possible that you gain consent from the patient (or their representative) when you commence providing care.
• Where consent cannot be gained that you always act in the best interests of the individual for day to day decisions according to guidelines in the Mental Capacity Act 2005.

Other duties

The post holder may be required to undertake any other duties, or provide support, appropriate to the level of the post.

Qualification and training

• To undertake and complete induction and competency frameworks as required.
• To have full Information Governance training to uphold data protection - or achieve within 2 weeks of being in post.
• Must have level 2 in health & social care and a willingness to undertake further training to achieve a level 3 once in post.

Skills / experience

• Excellent communication skills, both verbally and in writing.
• Proven experience of working in a community setting to a high and professional standard.
• Good IT skills to maintain accurate records and be able to access databases when mobile working or at home.

Personal qualities

• Caring, sensitive & compassionate nature.
• High personal integrity and a passion to ensure the highest standards are followed.
• The ability to be non-judgemental and understand the need to behave in a non discriminatory way towards others - management of a multi-disciplinary team of staff - abilities to troubleshoot and support all situations.
• Ability to undertake work which can be both emotionally & physically demanding.
• Ability to maintain a high level of confidentiality and maintain accurate and up to date records.
• Ability to work unsupervised and use own initiative when required.

Compensation

Additional on call payment in line with the on call rota.