Product and Consumer Knowledge Manager
Location: Bedford
The Vacancy
Swiss Precision Diagnostics (SPD) is a world leader in the research, design and supply of advanced consumer diagnostic products. SPD is a joint venture between Procter and Gamble (P&G) and Abbott ; and our brand Clearblue , is recognised worldwide for delivering accurate home pregnancy and fertility monitoring tests.
We are looking for a Product and Consumer Knowledge Manager to join our Quality and Customer Assurance team on a full-time, permanent contract .
The role will be based at our Innovation Centre in Bedford, UK with an option for hybrid working.
The Product and Consumer Knowledge Manager leads SPD's Product and Consumer Knowledge Capability , transforming consumer intelligence, product performance data and post-market insights into actionable recommendations that drive innovation, product improvement and business growth. Reporting to the Global Quality and Customer Assurance Director, the role acts as the voice of the consumer, ensuring insights are embedded throughout the product lifecycle.
The role provides expert leadership and guidance on post-market surveillance, complaint management and consumer intelligence activities , supporting the identification of unmet consumer needs, product risks and opportunities for continuous improvement. The successful candidate will work closely with cross-functional teams to ensure consumer and product experiences inform product development, lifecycle management and business decision-making.
The role also leads the development of SPD's Product and Consumer Knowledge Strategy , including the adoption of digital and AI-enabled technologies that improve insight generation, reporting and knowledge management. The role is responsible for ensuring robust processes, governance and systems are in place to capture, analyse and share product and consumer intelligence across the organisation.
We're looking for someone with a degree in Life Sciences , Human Factors or a related discipline (or equivalent experience) and significant experience within regulated diagnostic, medical device or digital health industries . Candidates should have strong knowledge of ISO 13485, post-market surveillance, complaint handling and risk management processes, together wi...
Product and Consumer Knowledge Manager in Bedford employer: SPD Development Company
Swiss Precision Diagnostics (SPD) offers a dynamic and supportive work environment at our Innovation Centre in Bedford, where employees are encouraged to grow and develop their skills in the field of Regulatory Affairs. With a strong emphasis on collaboration and innovation, we provide comprehensive benefits and the flexibility of hybrid working, making it an ideal place for those seeking meaningful employment in a leading global company dedicated to advancing consumer health products.
