Product and Consumer Knowledge Manager Location: Bedford The Vacancy Swiss Precision Diagnostics (SPD) is a world leader in the research, design and supply of advanced consumer diagnostic products. SPD is a joint venture between
Procter and Gamble (P&G)
and
Abbott ; and our brand
Clearblue , is recognised worldwide for delivering accurate home pregnancy and fertility monitoring tests. We are looking for a
Product and Consumer Knowledge Manager
to join our Quality and Customer Assurance team on a
full-time, permanent contract . The role will be based at our Innovation Centre in Bedford, UK with an option for hybrid working. The Product and Consumer Knowledge Manager leads SPD's
Product and Consumer Knowledge Capability , transforming consumer intelligence, product performance data and post-market insights into actionable recommendations that drive innovation, product improvement and business growth. Reporting to the Global Quality and Customer Assurance Director, the role acts as the voice of the consumer, ensuring insights are embedded throughout the product lifecycle. The role provides expert leadership and guidance on
post-market surveillance, complaint management and consumer intelligence activities , supporting the identification of unmet consumer needs, product risks and opportunities for continuous improvement. The successful candidate will work closely with cross-functional teams to ensure consumer and product experiences inform product development, lifecycle management and business decision-making. The role also leads the development of SPD's
Product and Consumer
Knowledge
Strategy , including the adoption of
digital and AI-enabled technologies
that improve insight generation, reporting and knowledge management. The role is responsible for ensuring robust processes, governance and systems are in place to capture, analyse and share product and consumer intelligence across the organisation. We're looking for someone with a
degree in Life Sciences ,
Human Factors or a related discipline (or equivalent experience)
and significant experience within
regulated diagnostic, medical device or digital health industries . Candidates should have strong knowledge of
ISO 13485, post-market surveillance, complaint handling and risk management processes,
together with experience analysing consumer and product performance data to generate meaningful insights and drive improvement. Experience leading teams, influencing product development decisions and driving change within regulated environments would be highly advantageous. Strong communication, coaching and stakeholder management skills are essential, along with the ability to translate complex data into clear, actionable recommendations that improve products, consumer outcomes and business performance. We Can Offer You: Hybrid working Annual discretionary bonus 25 days paid annual leave plus
Product and Consumer Knowledge Manager in London employer: SPD Development Company Ltd
At SPD Swiss Precision Diagnostics, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration in the heart of Bedford. As the Head of Assay, you will not only lead a dynamic team dedicated to developing groundbreaking diagnostic products but also benefit from our commitment to employee growth through tailored coaching, performance management, and a supportive work environment. Join us to make a meaningful impact while enjoying the unique advantages of working within a joint venture that champions scientific excellence and personal development.
Contact Details:
SPD Development Company Ltd Recruitment Team
