At a Glance
- Tasks: Lead consumer insights and product performance to drive innovation and business growth.
- Company: Join a world leader in advanced consumer diagnostic products with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, annual leave, and private medical insurance.
- Other info: Work in a beautiful parkland setting with excellent transport links.
- Why this job: Make a real impact by transforming consumer intelligence into actionable recommendations.
- Qualifications: Degree in Life Sciences or related field with experience in regulated industries.
The predicted salary is between 63000 - 77000 £ per year.
Location: Bedford
Swiss Precision Diagnostics (SPD) is a world leader in the research, design and supply of advanced consumer diagnostic products. SPD is a joint venture between Procter and Gamble (P&G) and Abbott; our brand Clearblue is recognised worldwide for delivering accurate home pregnancy and fertility monitoring tests.
We are looking for a Product and Consumer Knowledge Manager to join our Quality and Customer Assurance team on a full-time, permanent contract. The role will be based at our Innovation Centre in Bedford, UK with an option for hybrid working.
The Product and Consumer Knowledge Manager leads SPD's Product and Consumer Knowledge Capability, transforming consumer intelligence, product performance data and post-market insights into actionable recommendations that drive innovation, product improvement and business growth. Reporting to the Global Quality and Customer Assurance Director, the role acts as the voice of the consumer, ensuring insights are embedded throughout the product lifecycle.
The role provides expert leadership and guidance on post-market surveillance, complaint management and consumer intelligence activities, supporting the identification of unmet consumer needs, product risks and opportunities for continuous improvement. The successful candidate will work closely with cross-functional teams to ensure consumer and product experiences inform product development, lifecycle management and business decision-making.
The role also leads the development of SPD's Product and Consumer Knowledge Strategy, including the adoption of digital and AI-enabled technologies that improve insight generation, reporting and knowledge management. The role is responsible for ensuring robust processes, governance and systems are in place to capture, analyse and share product and consumer intelligence across the organisation.
We're looking for someone with a degree in Life Sciences, Human Factors or a related discipline (or equivalent experience) and significant experience within regulated diagnostic, medical device or digital health industries. Candidates should have strong knowledge of ISO 13485, post-market surveillance, complaint handling and risk management processes, together with experience analysing consumer and product performance data to generate meaningful insights and drive improvement.
Experience leading teams, influencing product development decisions and driving change within regulated environments would be highly advantageous. Strong communication, coaching and stakeholder management skills are essential, along with the ability to translate complex data into clear, actionable recommendations that improve products, consumer outcomes and business performance.
We Can Offer You:
- Hybrid working
- Annual discretionary bonus
- 25 days paid annual leave plus bank holidays
- Company pension scheme including competitive employer's contribution
- Private Medical Insurance package with additional medical cash plan scheme
- Enhanced maternity and paternity pay
- Company supported employee Health and Wellbeing programme
- Life assurance
- Free electrical car charging points
- Beautiful parkland setting with excellent transportation links to Cambridge, Milton Keynes and London (road and rail)
If you require any reasonable adjustments to support you, at any stage during the application process, just let us know how we can help. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
The Company Swiss Precision Diagnostics GmbH (SPD) is a world leader in the research, design and marketing of advanced consumer diagnostic products. Our SPD research centre is at the cutting edge of innovation and is fully engaged in the development of reliable diagnostic products to empower women on their reproductive journey. We are committed to answering the needs of our existing and future consumers, through a continuous flow of new and innovative products.
Product and Consumer Knowledge Manager in Bedford employer: SPD Development Company Ltd
At SPD Swiss Precision Diagnostics, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration in the heart of Bedford. As the Head of Assay, you will not only lead a dynamic team dedicated to developing groundbreaking diagnostic products but also benefit from our commitment to employee growth through tailored coaching, performance management, and a supportive work environment. Join us to make a meaningful impact while enjoying the unique advantages of working within a joint venture that champions scientific excellence and personal development.
Contact Details:
SPD Development Company Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product and Consumer Knowledge Manager in Bedford
✨Join Product Management Meetups
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Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at SPD Development Company Ltd would be by your initiative!
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We think you need these skills to ace Product and Consumer Knowledge Manager in Bedford
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product and Consumer Knowledge Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product and Consumer Knowledge Manager position at SPD Development Company Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at SPD Development Company Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
