At a Glance
- Tasks: Coordinate customer service for animal welfare, handling queries and processing adoptions.
- Company: Join the SPCA, a passionate team dedicated to improving animal lives.
- Benefits: Enjoy a paid day off on your birthday and opportunities for personal growth.
- Other info: Flexible part-time role with a supportive and inclusive work culture.
- Why this job: Make a real difference in animal welfare while working with like-minded individuals.
- Qualifications: Experience in animal handling, strong communication skills, and a passion for animal advocacy.
The predicted salary is between 30000 - 40000 £ per year.
The SPCA helps protect over 30,000 animals every year. By rescuing, rehabilitating, sheltering and advocating for animals, we are directly improving their lives. Our Animal Services teams run our 28 Centres, from Kerikeri to Invercargill and they are essential in us being able to do the work we do.
ABOUT THE TEAM
Our Centres are working hard rescuing, caring for and rehoming animals in need. They are the face of the SPCA in their communities, working to create real and sustainable change for the wellbeing of animals. The Centres are run by a bunch of passionate people, from Centre Managers to Animal Attendants, who prioritise animal welfare and community connection.
ABOUT THE ROLE
We have an exciting opportunity for a Customer Service Coordinator to join our Animal Services team based in Mangere, Auckland. This role is permanent, part time working 24 hours per week. This role is on our rotating roster which runs Monday – Sunday, 7.00 am – 7.00 pm. In this role you get to see the best and the worst. It is a rewarding, fulfilling, and essential role, as well as demanding, heartbreaking and physical. It takes a special kind of person to do this role but what you get back can really fill your cup.
You will be the first point of contact for our customers, volunteers, foster parents, colleagues, stakeholders and community, for both the human and animal variety. You will answer queries face to face, over the phone and via email in a helpful, timely and professional manner. You will be the hub, the oracle, the person who knows the things at our Centre. We want our customers to know we are responsive, effective and provide accurate information and most importantly, that we care about them and their animals.
You will process animal adoptions including discussions with potential adopters to match the right animals with the right person. You will triage animal ambulance calls, schedule foster pick up and return appointments and induct our new foster parents. You will work with community stakeholders and veterinary partners, to provide a positive physical and visible presence representing the SPCA in local communities.
ABOUT YOU
You’re an animal advocate, you are passionate about animal welfare, care and education. Our vision, purpose and values resonate with you and you have a love for working with both humans and animals. You will also have:
- Animal handling experience and knowledge
- Experience working with volunteers and increasing volunteer and foster numbers and capability
- Influencing and conflict management skills
- Strong communication and customer service skills
- The ability to think on your feet
- A positive and friendly approach to customers, animals and team members
- High empathy and resilience
- Experience working in a busy environment where multitasking is key
- Experience working with the community in a customer facing role
OUR PURRKS
Our team is full of passionate, purpose-driven people who love animals and want to make the world a kinder and more compassionate place. Some other purrks include:
- To be a part of the greater good – to have the privilege of making a difference to the welfare of animals across New Zealand
- Consistent support and an opportunity to continue to learn
- Opportunity to bring fresh thinking and new ideas to get involved in projects that can build on the solid foundation that we have
- To work with like-minded people
- A paid day off on your birthday
- On site parking available (if available)
WE VALUE A DIVERSE, INCLUSIVE AND VALUES-DRIVEN CULTURE
We value a diverse work environment because teams are stronger with different perspectives and experiences, so we welcome people from all walks of life to apply. All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.
Customer Service Coordinator / Auckland, Mangere employer: SPCA Auckland
The SPCA is an exceptional employer for those passionate about animal welfare, offering a fulfilling role as a Customer Service Coordinator in Mangere, Auckland. With a strong focus on community connection and animal advocacy, employees benefit from a supportive work culture, opportunities for personal growth, and the chance to make a meaningful impact on the lives of animals and their owners. Enjoy perks like a paid day off on your birthday and the privilege of working alongside like-minded individuals dedicated to creating a kinder world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator / Auckland, Mangere
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SPCA Auckland and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SPCA Auckland and let us see your personality shine through!
We think you need these skills to ace Customer Service Coordinator / Auckland, Mangere
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SPCA Auckland.
Get Familiar with Our Brand:Before applying, take some time to learn about SPCA Auckland and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SPCA Auckland
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SPCA Auckland.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SPCA Auckland will surely appreciate.
