At a Glance
- Tasks: Be the friendly face of SPCA, helping animals and their humans every day.
- Company: Join a passionate team dedicated to animal welfare and community connection.
- Benefits: Enjoy a paid day off on your birthday and opportunities for personal growth.
- Other info: Work in a supportive environment with like-minded individuals who share your values.
- Why this job: Make a real difference in the lives of animals and their owners.
- Qualifications: Experience with animals, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The SPCA helps protect over 30,000 animals every year. By rescuing, rehabilitating, sheltering and advocating for animals, we are directly improving their lives. Our Animal Services teams run our 28 Centres, from Kerikeri to Invercargill and they are essential in us being able to do the work we do.
ABOUT THE TEAM
Our Centres are working hard rescuing, caring for and rehoming animals in need. They are the face of the SPCA in their communities, working to create real and sustainable change for the wellbeing of animals. The Centres are run by a bunch of passionate people, from Centre Managers to Animal Attendants, who prioritise animal welfare and community connection.
ABOUT THE ROLE
We have an exciting opportunity for a Customer Service Coordinator to join our Animal Services team based in Mangere, Auckland. This role is permanent, part time working 24 hours per week. This role is on our rotating roster which runs Monday – Sunday, 7.00 am – 7.00 pm. In this role you get to see the best and the worst. It is a rewarding, fulfilling, and essential role, as well as demanding, heartbreaking and physical. It takes a special kind of person to do this role but what you get back can really fill your cup.
You will be the first point of contact for our customers, volunteers, foster parents, colleagues, stakeholders and community, for both the human and animal variety. You will answer queries face to face, over the phone and via email in a helpful, timely and professional manner. You will be the hub, the oracle, the person who knows the things at our Centre. We want our customers to know we are responsive, effective and provide accurate information and most importantly, that we care about them and their animals.
You will process animal adoptions including discussions with potential adopters to match the right animals with the right person. You will triage animal ambulance calls, schedule foster pick up and return appointments and induct our new foster parents. You will work with community stakeholders and veterinary partners, to provide a positive physical and visible presence representing the SPCA in local communities.
ABOUT YOU
You’re an animal advocate, you are passionate about animal welfare, care and education. Our vision, purpose and values resonate with you and you have a love for working with both humans and animals. You will also have:
- Animal handling experience and knowledge
- Experience working with volunteers and increasing volunteer and foster numbers and capability
- Influencing and conflict management skills
- Strong communication and customer service skills
- The ability to think on your feet
- A positive and friendly approach to customers, animals and team members
- High empathy and resilience
- Experience working in a busy environment where multitasking is key
- Experience working with the community in a customer facing role
OUR PURRKS
Our team is full of passionate, purpose-driven people who love animals and want to make the world a kinder and more compassionate place. Some other purrks include:
- To be a part of the greater good – to have the privilege of making a difference to the welfare of animals across New Zealand
- Consistent support and an opportunity to continue to learn
- Opportunity to bring fresh thinking and new ideas to get involved in projects that can build on the solid foundation that we have
- To work with like-minded people
- A paid day off on your birthday
- On site parking available (if available)
WE VALUE A DIVERSE, INCLUSIVE AND VALUES-DRIVEN CULTURE
We value a diverse work environment because teams are stronger with different perspectives and experiences, so we welcome people from all walks of life to apply. All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.
Customer Service Coordinator employer: SPCA Auckland
The SPCA is an exceptional employer for those passionate about animal welfare, offering a fulfilling role as a Customer Service Coordinator in Mangere, Auckland. Our supportive and values-driven culture fosters personal growth and encourages innovative ideas, while our dedicated team works tirelessly to make a positive impact on the lives of over 30,000 animals each year. Enjoy unique benefits such as a paid day off on your birthday and the opportunity to work alongside like-minded individuals committed to creating a kinder world for animals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the SPCA and its mission inside out. When you walk into that interview, show us your passion for animal welfare and how it aligns with our values. We want to see that you genuinely care about making a difference!
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll be the face of our Centre. Role-play common scenarios with friends or family to get comfortable answering queries and handling tricky situations. Confidence is key!
✨Tip Number 3
Show us your multitasking prowess! Think of examples from your past where you've juggled multiple tasks successfully. Whether it's managing calls, emails, or in-person queries, we want to know you can handle the hustle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion for Animals:When you're writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your commitment to animal welfare. We want to see that you truly care about making a difference.
Tailor Your Application:Make sure to customise your application to fit the Customer Service Coordinator role. Highlight relevant skills and experiences that match the job description, especially your customer service and communication skills. This helps us see why you're the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at SPCA!
How to prepare for a job interview at SPCA Auckland
✨Know Your Stuff About Animal Welfare
Before the interview, brush up on your knowledge of animal welfare and the SPCA's mission. Familiarise yourself with their work, values, and recent initiatives. This will show your genuine passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in challenging situations. Highlight your ability to handle queries professionally and empathetically, as this role requires a friendly approach to both humans and animals.
✨Demonstrate Your Multitasking Abilities
Think of scenarios where you've successfully managed multiple tasks at once. The role involves juggling various responsibilities, so be ready to discuss how you prioritise and stay organised in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions that reflect your interest in the role and the SPCA. Inquire about their community engagement strategies or how they support their volunteers. This shows you're not just interested in the job, but also in contributing to their mission.
