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- Tasks: Lead a dynamic front-of-house team and deliver exceptional guest experiences daily.
- Company: Join a growing hospitality business that values people-first leadership and teamwork.
- Benefits: Enjoy 28 days annual leave, health cash plan, staff discounts, and more perks!
- Why this job: Be part of a vibrant culture where every day brings new challenges and opportunities.
- Qualifications: Supervisory experience in hospitality is ideal, but a great attitude is key!
- Other info: Starting salary up to £35,000 with clear paths for progression.
The predicted salary is between 28000 - 42000 £ per year.
Are you a people-first leader with a passion for hospitality? Do you thrive in a fast-paced environment where no two days are the same? Look no further – this could be your next move!
Benefits: 28 days annual leave (rising to 33 after 5 years), health cash plan, staff discounts, enhanced parental leave, life assurance, on-the-job training and more!
Your day to day will include:
- Leading and inspiring a vibrant front-of-house team across Reception, F&B, and Spa Reception
- Delivering exceptional service and warm welcomes for every guest
- Training, mentoring and supporting your team to shine
- Managing rotas, staffing levels and shift patterns in line with business needs and budgets
- Offering guidance and local knowledge to guests with a smile
- Promoting hotel services and upselling where appropriate
- Ensuring a seamless guest journey from arrival to departure
You will be:
- A confident communicator with a natural flair for customer service
- Calm under pressure and quick to adapt in dynamic situations
- Hands-on, proactive and happy to work alongside your team
- Organised and capable of managing schedules, people and priorities
- Enthusiastic about delivering memorable guest experiences
Ideal experience:
- Supervisory or managerial experience in a hotel, restaurant, bar or leisure environment
- A great attitude and willingness to learn are just as important – personality matters!
In return, you’ll enjoy:
- A starting salary of up to £35,000 per annum plus amazing benefits and discounts
- Opportunities for progression and personal development
- A supportive and inclusive team culture
- A rewarding role in a growing hospitality business
Sound like your kind of job? Apply today and become part of something special.
Guest Services Manager employer: Spartan Recruitment Ltd
Contact Detail:
Spartan Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in hospitality and guest services. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams or improved guest experiences in previous roles. Being able to share these stories will showcase your hands-on experience and leadership skills.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any supervisory or managerial roles you've held, and showcase your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your people-first leadership style. Mention specific examples of how you've delivered exceptional service or trained teams in the past.
Showcase Your Communication Skills: In your application, demonstrate your confident communication abilities. Use clear and engaging language to convey your enthusiasm for the role and your understanding of the guest experience.
Highlight Adaptability: Given the fast-paced nature of the role, include examples that illustrate your calmness under pressure and your ability to adapt quickly to changing situations. This will show that you're well-suited for the dynamic environment.
How to prepare for a job interview at Spartan Recruitment Ltd
✨Showcase Your People Skills
As a Guest Services Manager, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully led teams and delivered exceptional customer service in previous roles.
✨Demonstrate Adaptability
The hospitality industry can be unpredictable. Highlight instances where you've remained calm under pressure and adapted quickly to changing situations. This will show your potential employer that you can handle the dynamic nature of the role.
✨Emphasise Team Leadership
Discuss your experience in training and mentoring staff. Provide specific examples of how you've inspired your team to excel and how you manage schedules and staffing effectively to meet business needs.
✨Express Your Passion for Hospitality
Let your enthusiasm for creating memorable guest experiences shine through. Share stories that illustrate your commitment to hospitality and how you go above and beyond to ensure guests feel welcomed and valued.
