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- Tasks: Support customer engagement initiatives and document use cases for technical teams.
- Company: Join a leading financial client focused on enhancing digital customer experiences.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of customer interactions in finance.
- Qualifications: Experience as a Business Analyst with strong analytical and documentation skills required.
- Other info: Familiarity with mobile apps and agile environments is a plus.
The predicted salary is between 28800 - 48000 £ per year.
About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives for one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our technical delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to capturing business requirements and translating them into clear, actionable documentation.
Key Responsibilities:
- Engage with business stakeholders to identify and shape communications and customer engagement use cases.
- Produce high-quality documentation for each use case, including:
- Audience definition
- KPI and success metric identification
- Data requirements (including inclusion and suppression rules)
- Consent and permission requirements
Key Skills & Experience:
- Proven experience as a Business Analyst, ideally within digital, customer experience, or communications projects.
- Strong analytical and documentation skills, with an ability to clearly articulate business needs.
- Understanding of digital platforms, customer journeys, and engagement strategies.
- Experience working with data segmentation, consent frameworks, and performance metrics.
- Confident stakeholder engagement and facilitation skills.
- Ability to work collaboratively across business and technical functions.
Desirable:
- Familiarity with self-service portals or mobile application development.
- Experience in agile delivery environments.
- Knowledge of CRM systems and digital messaging tools.
Business Analyst full time employer: Sparta Global
Contact Detail:
Sparta Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst full time
✨Tip Number 1
Familiarise yourself with the latest trends in customer engagement and digital platforms. Understanding how these elements work together will help you speak confidently about your insights during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience as Business Analysts. Engaging in conversations can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully documented use cases or engaged stakeholders in previous roles. Real-life scenarios can demonstrate your expertise and problem-solving skills effectively.
✨Tip Number 4
Stay updated on data protection and privacy regulations relevant to the financial industry. Being knowledgeable about compliance will show that you understand the importance of these aspects in your role as a Business Analyst.
We think you need these skills to ace Business Analyst full time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Business Analyst position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience as a Business Analyst, particularly in digital or customer engagement projects. Use specific examples that demonstrate your analytical and documentation skills.
Showcase Your Skills: Make sure to include your understanding of digital platforms, customer journeys, and engagement strategies. Mention any experience you have with data segmentation, consent frameworks, and performance metrics, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role. Discuss how you can contribute to enhancing customer engagement and communications initiatives for their financial clients.
How to prepare for a job interview at Sparta Global
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Analyst, especially in the context of customer engagement and communications. Familiarise yourself with the specific requirements mentioned in the job description, such as documentation skills and stakeholder engagement.
✨Prepare Use Cases
Since the role involves defining and documenting use cases, come prepared with examples from your past experience. Think about how you identified business needs and translated them into actionable documentation, and be ready to discuss these during the interview.
✨Showcase Analytical Skills
Highlight your analytical skills by discussing how you've previously worked with data segmentation, consent frameworks, and performance metrics. Be prepared to explain how you ensure compliance with data protection and privacy regulations in your work.
✨Engage with Stakeholders
Demonstrate your confident stakeholder engagement skills by sharing experiences where you acted as a bridge between business and technical teams. Discuss how you facilitated communication and ensured a shared understanding of requirements among all parties involved.
