Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Install and maintain cutting-edge robotics and EPoS systems across the UK.
- Company: SPARK, a fast-growing tech company revolutionising hospitality with smart solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for travel.
- Other info: Exciting career growth in a modern, collaborative environment.
- Why this job: Join a dynamic team and work with innovative technology that transforms the hospitality industry.
- Qualifications: Technical background with a passion for robotics or automation.
The predicted salary is between 26000 - 30000 £ per year.
Location: Newcastle upon Tyne
Salary: £26,000–£30,000 per annum
Type: Full-time
Work Style: Office & Field Work
About SPARK
SPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamless integration of EPoS, online ordering, reservations, loyalty programmes, and AI-driven service automation. Our sleek, modern hardware and user-friendly software platforms are built to improve operational efficiency and enhance the customer experience. Our Robotic Solutions work across a range of industries, from table service robots in restaurants to hotel room service robots all the way to cleaning robots in warehouses.
The Opportunity
We’re seeking a Technical Support & Field Engineer to support the deployment, maintenance and servicing of our robotics and EPoS solutions nationwide. This is a hands-on role suited to someone with a technical background, a proactive attitude and a strong interest in robotics or automation. Based in Newcastle, you'll install systems, respond to support requests, and attend customer call-outs. You’ll also help prepare robots for deployment and relay technical insights to our engineering and operations teams.
Key Responsibilities
- Install and commission robotic and EPoS systems at customer sites
- Diagnose and resolve faults both remotely and on-site
- Perform routine servicing, firmware updates and minor hardware repairs
- Assemble, test and configure robots at our facility before deployment
- Record service visits and resolutions accurately for internal tracking
- Support onboarding of new clients and act as a technical contact during post-installation
- Attend urgent call-outs when required, with occasional travel across the UK
Technical Support & Field Engineer employer: SPARK EPoS and SPARK Robotics
Contact Detail:
SPARK EPoS and SPARK Robotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to tech and robotics. The more people you know, the better your chances of landing that Technical Support & Field Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities in robotics or EPoS systems. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face in the field. We recommend practising with a friend or using mock interview platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at SPARK. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Support & Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support & Field Engineer role. Highlight any relevant experience with robotics, EPoS systems, or technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your proactive attitude makes you a great fit for our team. Let us know why you want to work with SPARK!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love candidates who can think on their feet and tackle challenges head-on, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SPARK EPoS and SPARK Robotics
✨Know Your Tech
Make sure you brush up on your technical knowledge related to EPoS systems and robotics. Familiarise yourself with common issues and solutions, as well as the latest trends in automation. This will not only help you answer questions confidently but also show your genuine interest in the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your proactive attitude and ability to think on your feet, which is crucial for a Technical Support & Field Engineer role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about SPARK’s technology and future projects. This shows that you're not just interested in the job, but also in the company’s vision and how you can contribute to it. It’s a great way to engage with the interviewer and leave a lasting impression.
✨Dress for Success
Even though the role involves fieldwork, it's important to present yourself professionally during the interview. Opt for smart-casual attire that reflects your understanding of the company's culture. A polished appearance can boost your confidence and make a positive first impression.