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For Companies At a Glance
- Tasks: Install and maintain cutting-edge robotics and EPoS systems across the UK.
- Company: SPARK, a fast-growing tech company revolutionising hospitality with smart solutions.
- Benefits: Competitive salary, hybrid work, training opportunities, and performance bonuses.
- Why this job: Be part of a pioneering team transforming the hospitality industry with innovative technology.
- Qualifications: Technical background, good communication skills, and a full UK driving licence.
- Other info: Exciting career growth in a dynamic environment with hands-on problem-solving.
The predicted salary is between 22000 - 26000 £ per year.
Location: Newcastle upon Tyne
Salary: £26,000–£30,000 per annum
Type: Full-time
Work Style: Office & Field Work
About SPARK
SPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamless integration of EPoS, online ordering, reservations, loyalty programmes, and AI-driven service automation. Our sleek, modern hardware and user-friendly software platforms are built to improve operational efficiency and enhance the customer experience. Our Robotic Solutions work across a range of industries, from table service robots in restaurants to hotel room service robots all the way to cleaning robots in warehouses.
The Opportunity
We’re seeking a Technical Support & Field Engineer to support the deployment, maintenance and servicing of our robotics and EPoS solutions nationwide. This is a hands-on role suited to someone with a technical background, a proactive attitude and a strong interest in robotics or automation. Based in Newcastle, you'll install systems, respond to support requests, and attend customer call-outs. You’ll also help prepare robots for deployment and relay technical insights to our engineering and operations teams.
Key Responsibilities
- Install and commission robotic and EPoS systems at customer sites
- Diagnose and resolve faults both remotely and on-site
- Perform routine servicing, firmware updates and minor hardware repairs
- Assemble, test and configure robots at our facility before deployment
- Record service visits and resolutions accurately for internal tracking
- Support onboarding of new clients and act as a technical contact during post-installation
- Attend urgent call-outs when required, with occasional travel across the UK
What We’re Looking For
Essential
- Full UK driving licence with confidence to travel for site work
- Working knowledge of electrical, mechanical or robotic systems
- Practical experience using tools and diagnostic equipment
- Good communication and customer-facing skills
- Ability to work independently and manage your time effectively
- Comfortable using IT tools including remote support software and diagnostics
- Right to work in the UK
Desirable
- Field service, robotics or IT support experience
- Familiarity with automation hardware or PoS systems
- Basic networking understanding (e.g. routers, IP, port forwarding)
- Interest in robotics, mechatronics or embedded systems
- Eagerness to develop into a mid-level engineering role
What You’ll Gain
- Join a growing team pioneering robotics in hospitality
- Work with advanced technologies and automated platforms
- Hybrid work flexibility
- Training and development opportunities
- Annual performance bonus
- Travel expense reimbursement for off-site support
If you enjoy working with real-world technology, solving problems hands-on and making a direct impact on customers across the UK, we’d love to hear from you.
Technical Support & Field Engineer in Newcastle upon Tyne employer: SPARK EPoS and SPARK Robotics
Contact Detail:
SPARK EPoS and SPARK Robotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Field Engineer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research SPARK's products and services, especially their EPoS systems and robotics. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves technical skills, be ready to demonstrate your problem-solving abilities with real-world scenarios. Brush up on your diagnostic skills and be confident in showcasing your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SPARK team and being part of their exciting journey.
We think you need these skills to ace Technical Support & Field Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the role. We want to see how your background aligns with our needs in robotics and EPoS systems, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Let us know why you’re excited about the opportunity at SPARK and how you can contribute to our mission.
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and come up with innovative solutions, especially in a hands-on role like this one!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at SPARK!
How to prepare for a job interview at SPARK EPoS and SPARK Robotics
✨Know Your Tech
Make sure you brush up on your knowledge of electrical, mechanical, and robotic systems. SPARK is all about cutting-edge technology, so being able to discuss your experience with EPoS systems or robotics will show that you're the right fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved technical issues in the past. Whether it's a tricky fault you fixed or a customer support scenario, having these stories ready will demonstrate your proactive attitude and hands-on approach.
✨Communicate Clearly
Since this role involves customer interaction, practice explaining complex technical concepts in simple terms. Good communication skills are essential, so think about how you can convey your ideas clearly and effectively during the interview.
✨Be Ready to Discuss Your Tools
Familiarise yourself with the tools and diagnostic equipment you’ve used in previous roles. Be prepared to talk about how you’ve applied these tools in real-world situations, as this will highlight your practical experience and readiness for fieldwork.
