At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards in a vibrant retail environment.
- Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
- Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and a company pension scheme.
- Other info: Be part of a supportive team making a difference in local communities.
- Why this job: Kickstart your retail career with endless training and progression opportunities.
- Qualifications: Exceptional customer service skills and a passion for community engagement.
The predicted salary is between 20000 - 25000 £ per year.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We take pride in serving our communities and strive to provide an efficient quality customer service for all our customers.
About Williton
Williton is a charming Somerset village where history and community spirit meet in the heart of the West Country. With its leafy lanes, friendly local shops, and the heritage West Somerset Railway chugging nearby, it blends traditional English character with a warm, welcoming atmosphere. Whether you’re exploring its historic architecture or simply soaking up the rural tranquillity, Williton offers a lovely taste of countryside life.
We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!
The Customer Service Assistant Role
This is a fixed term role for 12 weeks. This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: You will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to detail so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
- Health and Safety: We’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in-store purchases – because you deserve to save while you shop!
- Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
- Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
Customer Service Assistant - 12 Week Fixed Term Contract in Taunton employer: Spar
Appleby Westward is an exceptional employer, offering a vibrant work culture in the picturesque setting of Williton, Cornwall. With a strong commitment to employee growth through training and apprenticeship opportunities, alongside benefits like a generous discount on in-store purchases and a supportive Employee Assistance Programme, we ensure our team members thrive both personally and professionally while serving our local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - 12 Week Fixed Term Contract in Taunton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Appleby Westward. Understand their values, community involvement, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant. How would you handle a difficult customer or a stock issue? Role-playing these situations can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Appleby Westward.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Customer Service Assistant - 12 Week Fixed Term Contract in Taunton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with the community.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to provide excellent service and maintain store standards.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message more effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Spar
✨Know the Company
Before your interview, take some time to research Appleby Westward. Understand their values, community involvement, and what makes them unique in the retail sector. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went the extra mile for a customer or resolved a difficult situation. This is key for a role focused on customer satisfaction.
✨Demonstrate Team Spirit
Since you'll be working as part of a team, be ready to discuss how you collaborate with others. Share instances where you contributed to a team goal or supported colleagues, highlighting your ability to maintain store standards and cleanliness.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, career progression, or how the team supports each other. This shows you're serious about your future with the company and eager to grow.
