At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards with a smile.
- Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
- Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and a company pension scheme.
- Other info: Be part of a supportive team making a difference in local communities.
- Why this job: Kickstart your retail career with endless training and progression opportunities.
- Qualifications: Exceptional customer service skills and a passion for community engagement.
The predicted salary is between 20000 - 25000 £ per year.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We take pride in serving our communities and strive to provide an efficient quality customer service for all our customers.
About Plymouth
Plymouth, located on the south coast of Devon in England, is a historic and vibrant city with a rich maritime legacy. Areas like the Barbican and the historic Royal William Yard showcase the city's storied past, featuring landmarks such as the Mayflower Steps and the Royal Citadel. With its blend of preserved architecture, modern developments, and stunning waterfront views across Plymouth Sound, the city offers a unique combination of history and contemporary life, making it a captivating place to explore.
We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!
The Customer Service Assistant Role
This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: You will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to details so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
- Health and Safety: We’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in-store purchases – because you deserve to save while you shop!
- Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
- Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
Customer Service Assistant in Plymouth employer: Spar
Appleby Westward is an exceptional employer, offering a vibrant work culture in the heart of Saltash, Cornwall, where you can thrive in a supportive environment alongside 2,000 dedicated colleagues. With a strong commitment to employee growth through extensive training and career progression opportunities, as well as benefits like a generous discount and a company pension scheme, we ensure that our team members feel valued and empowered to make a difference in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Appleby Westward and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go the extra mile for a customer. Role-play these situations with a friend or family member to build your confidence.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team at Appleby Westward!
We think you need these skills to ace Customer Service Assistant in Plymouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and working in the community.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Assistant role. Mention specific examples that demonstrate your ability to provide excellent service and maintain store standards.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Spar
✨Know the Company
Before your interview, take some time to research Appleby Westward. Understand their values, community involvement, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went the extra mile for a customer or resolved a difficult situation. This will demonstrate your ability to align with their focus on customer satisfaction.
✨Dress the Part
Even though it’s a retail position, first impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you respect the opportunity and are serious about the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, career progression, or how they support their employees. This shows that you’re not just interested in the job, but also in growing with the company.
