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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards in a vibrant retail environment.
- Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
- Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and a company pension scheme.
- Other info: Be part of a community-focused team making a real difference.
- Why this job: Kickstart your retail career with endless training and progression opportunities.
- Qualifications: Passion for customer service and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We take pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.
About Falmouth
Falmouth is a vibrant Cornish harbour town where maritime history meets modern creativity. Stroll past sandy beaches, indie shops, and the iconic SPAR on Killigrew Street—perfect for a quick bite or essentials—before exploring Pendennis Castle or the National Maritime Museum. It’s a laid-back blend of sea, culture, and convenience.
We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!
The Customer Service Assistant Role
This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: You will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to details so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
- Health and Safety: We’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in-store purchases – because you deserve to save while you shop!
- Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
- Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
Customer Service Assistant - SPAR Falmouth employer: Spar
Contact Detail:
Spar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - SPAR Falmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Appleby Westward and their SPAR stores. Understanding their values and community involvement will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went the extra mile for a customer. This will help you demonstrate your commitment to providing excellent service during the interview.
✨Tip Number 3
Dress the part! Even though it’s a retail job, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the SPAR brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out in the hiring process.
We think you need these skills to ace Customer Service Assistant - SPAR Falmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your customer service skills and any relevant experience that shows how you can contribute to our team at SPAR Falmouth. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates get straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just like our shopping experience!
How to prepare for a job interview at Spar
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes excellent service and be ready to share examples of how you've gone the extra mile for customers in the past.
✨Familiarise Yourself with SPAR
Research Appleby Westward and the SPAR brand. Knowing their values, community involvement, and product offerings will show your genuine interest and help you connect your answers to their mission during the interview.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or managing busy periods. Prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Enthusiasm for the Role
During the interview, express your passion for retail and customer service. Share why you want to work at SPAR specifically and how you can contribute to creating a welcoming environment for customers.