At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards in a vibrant community setting.
- Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
- Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and a company pension scheme.
- Other info: Be part of a friendly team in a beloved local store.
- Why this job: Kickstart your retail career with endless training and progression opportunities.
- Qualifications: Exceptional customer service skills and a passion for community engagement.
The predicted salary is between 20000 - 25000 £ per year.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We have pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.
About Bar Road, Falmouth
Bar Road in Falmouth, Cornwall, is a delightful slice of local life, where the community spirit truly shines. At the heart of this street is the SPAR shop at Bar Road, a beloved convenience store that caters to all your daily needs. Whether you’re grabbing a fresh loaf from the in-store bakery, picking up some crisp vegetables, or selecting a fine bottle of wine from the off-licence, SPAR has you covered. The friendly staff and well-stocked shelves make every visit a pleasant experience, adding to the charm of this quaint Cornish street.
We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!
The Customer Service Assistant Role
This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: you will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to details so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
- Health and Safety: we’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in-store purchases – because you deserve to save while you shop!
- Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
- Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team, apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
Customer Service Assistant (12 Week Fixed-Term) - SPAR Bar Road in Falmouth employer: Spar
Appleby Westward is an exceptional employer, offering a vibrant work culture in the heart of Falmouth, Cornwall, where community spirit thrives. As a Customer Service Assistant, you'll enjoy benefits such as a 10% discount on in-store purchases, generous holiday entitlement, and access to career progression opportunities through tailored training and apprenticeships. Join our dedicated team and contribute to creating a welcoming shopping experience while being part of a company that values its employees and supports local charities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (12 Week Fixed-Term) - SPAR Bar Road in Falmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Appleby Westward and their community involvement. This will show that you’re genuinely interested and can help you connect with the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during the interview and demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! Even though it’s a retail job, looking smart and presentable can make a great first impression. It shows you take the opportunity seriously and are ready to represent the SPAR brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant (12 Week Fixed-Term) - SPAR Bar Road in Falmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with the community.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to create a warm and welcoming environment for customers.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at SPAR Bar Road!
How to prepare for a job interview at Spar
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes excellent service and be ready to share examples of how you've gone the extra mile for customers in the past.
✨Familiarise Yourself with SPAR
Do a bit of research on SPAR and Appleby Westward. Knowing their values, community involvement, and product offerings will show your genuine interest in the role and help you connect with the interviewers.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as handling difficult customers or ensuring transaction accuracy. Practising your responses can help you feel more confident during the interview.
✨Show Your Community Spirit
Since this role is all about serving the local community, be prepared to discuss how you can contribute to that spirit. Share any previous experiences where you’ve engaged with your community or supported local initiatives.
