At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards while engaging with the community.
- Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
- Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and a company pension scheme.
- Other info: Be part of a supportive team dedicated to creating a welcoming shopping experience.
- Why this job: Kickstart your retail career with endless training and progression opportunities.
- Qualifications: Exceptional customer service skills and a passion for community engagement.
The predicted salary is between 20000 - 25000 € per year.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We take pride in serving our communities and strive to provide an efficient quality customer service for all our customers.
About The Grove
The Grove in Dorchester is a peaceful, tree-lined path steeped in history. It borders the Roman Town House and leads to a statue of Thomas Hardy, offering a scenic link between ancient ruins and literary heritage. It’s a perfect starting point for exploring the town’s rich past and nearby attractions.
We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!
The Customer Service Assistant Role
This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: You will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to detail so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
- Health and Safety: We’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in-store purchases – because you deserve to save while you shop!
- Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
- Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
Customer Service Assistant (8 Week Fixed-Term) - SPAR The Grove in Dorchester employer: Spar
Appleby Westward is an exceptional employer, offering a vibrant work culture in the heart of Dorchester, where you can thrive in a community-focused environment. With a commitment to employee growth through training and apprenticeship opportunities, alongside benefits like a generous discount, pension scheme, and a supportive Employee Assistance Programme, we ensure that our team members feel valued and empowered. Join us at The Grove, where your passion for customer service can flourish while making a positive impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (8 Week Fixed-Term) - SPAR The Grove in Dorchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Appleby Westward and The Grove. Understanding their values and community involvement will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went the extra mile for a customer. This will show that you’re ready to bring that same energy to the team.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It’s all about making a great first impression, especially in retail where appearance matters.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant (8 Week Fixed-Term) - SPAR The Grove in Dorchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with the community.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to maintain store standards or provide excellent customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at SPAR The Grove!
How to prepare for a job interview at Spar
✨Know the Company
Before your interview, take some time to research Appleby Westward and The Grove. Understand their values, community involvement, and what makes them unique in the retail sector. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think about situations where you resolved issues or created a positive experience. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Dress the Part
Even though it’s a retail position, first impressions matter! Dress smartly and appropriately for the interview. Aim for a neat and tidy appearance that reflects the professionalism expected in a customer-facing role. This shows respect for the opportunity and the company.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training opportunities available, how the team collaborates, or what success looks like in the role. Asking insightful questions not only shows your interest but also helps you determine if this is the right fit for you.
