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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards in a vibrant community shop.
- Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
- Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and a company pension scheme.
- Other info: Be part of a supportive team making a difference in the local community.
- Why this job: Kickstart your retail career with endless training and progression opportunities.
- Qualifications: Passion for customer service and a friendly attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network.
Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We take pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.
About St Agnes
St Agnes, a picturesque village on the north coast of Cornwall, is celebrated for its stunning coastal scenery and rich mining heritage. The local SPAR shop on Vicarage Road is a community favorite, offering a wide range of groceries, fresh produce, and convenient services like an in-store bakery and lottery.
We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!
The Customer Service Assistant Role
This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: You will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to details so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
- Health and Safety: We’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in-store purchases – because you deserve to save while you shop!
- Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
- Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
Customer Service Assistant - SPAR St Agnes employer: Spar
Contact Detail:
Spar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - SPAR St Agnes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Appleby Westward and their SPAR stores. Understanding their values and community involvement will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities and a friendly attitude will make you stand out during the interview.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, and showing that you take pride in your appearance reflects the same pride you’ll take in serving customers at SPAR.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Assistant - SPAR St Agnes
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you go the extra mile for customers and create a welcoming atmosphere.
Be Specific About Your Experience: When filling out your application, be specific about your previous roles and responsibilities. We love to see examples of how you've contributed to a team or improved store standards.
Keep It Neat and Tidy: Just like we maintain a clean store, your application should be neat and well-organised. Use clear language and check for any spelling or grammar mistakes before hitting submit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our team.
How to prepare for a job interview at Spar
✨Know the Company
Before your interview, take some time to research Appleby Westward and its SPAR stores. Understand their values, community involvement, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you can bring that same energy and dedication to the SPAR store in St Agnes.
✨Demonstrate Team Spirit
Working in retail means being part of a team. Be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where teamwork led to success, as this will resonate well with the interviewers looking for someone who fits into their community-focused culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, career progression, or how the team supports local charities. This shows your enthusiasm for the role and your desire to grow within the company.