Customer Service Assistant - SPAR Cadnam
Customer Service Assistant - SPAR Cadnam

Customer Service Assistant - SPAR Cadnam

Cadnam Full-Time 20000 - 25000 £ / year (est.) No home office possible
Spar

At a Glance

  • Tasks: Deliver exceptional customer service and maintain store standards in a friendly environment.
  • Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
  • Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and a company pension scheme.
  • Other info: Be part of a supportive team in a picturesque village setting.
  • Why this job: Kickstart your retail career with endless training and progression opportunities.
  • Qualifications: Exceptional customer service skills and a passion for community engagement.

The predicted salary is between 20000 - 25000 £ per year.

About Appleby Westward

Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We take pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.

About Cadnam

Cadnam is a picturesque village nestled in the heart of Hampshire, offering a perfect blend of rural charm and convenient access to the New Forest National Park. Located near Lyndhurst and just a short drive from Southampton, Cadnam is known for its peaceful atmosphere, natural beauty, and welcoming community. The village features a selection of local shops, traditional pubs, and essential amenities, including the well-regarded SPAR on Southampton Road, where residents can find fresh produce, regional treats, and everyday necessities.

We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!

The Customer Service Assistant Role

This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:

  • Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
  • Store Standards: You will play a vital role in ensuring everything runs smoothly.
  • Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
  • Transaction Accuracy: You’ll have attention to details so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
  • Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
  • Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
  • Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
  • Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
  • Health and Safety: We’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.

What can you expect from a career with us?

  • 10% Discount on all in-store purchases – because you deserve to save while you shop!
  • Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
  • Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
  • Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
  • Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.

Applications

Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!

Customer Service Assistant - SPAR Cadnam employer: Spar

Appleby Westward is an exceptional employer, offering a vibrant work culture in the picturesque village of Cadnam, where you can enjoy the beauty of the New Forest while contributing to a community-focused retail environment. With a commitment to employee growth through extensive training and career progression opportunities, alongside benefits like a generous discount, pension scheme, and supportive programmes, we ensure that our team members thrive both personally and professionally. Join us to be part of a dedicated team that values customer service and community engagement, making every day rewarding.
Spar

Contact Detail:

Spar Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Assistant - SPAR Cadnam

✨Tip Number 1

Get to know the company! Before your interview, do a bit of research on Appleby Westward and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.

✨Tip Number 2

Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during the interview and demonstrate your commitment to excellent service.

✨Tip Number 3

Dress the part! Make sure you look presentable and professional for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the SPAR brand.

✨Tip Number 4

Follow up after your interview! A quick thank-you email can go a long way in making a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.

We think you need these skills to ace Customer Service Assistant - SPAR Cadnam

Customer Service Skills
Attention to Detail
Product Knowledge
Transaction Accuracy
Stock Management
Cleanliness Standards
Legal Compliance
Health and Safety Awareness
Communication Skills
Teamwork
Adaptability
Problem-Solving Skills

Some tips for your application 🫡

Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you go the extra mile for customers and create a welcoming atmosphere.

Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. We love to see examples of how you've contributed to store standards and customer satisfaction.

Keep It Neat and Tidy: Just like we maintain a clean store, your application should be well-organised and free of errors. A tidy application reflects your attention to detail, which is super important for this role.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!

How to prepare for a job interview at Spar

✨Know the Company

Before your interview, take some time to research Appleby Westward and its role in the SPAR network. Understanding their values, community involvement, and what makes them unique will help you connect with the interviewer and show that you're genuinely interested in being part of their team.

✨Showcase Your Customer Service Skills

Since this role is all about customer service, be prepared to share specific examples of how you've gone the extra mile for customers in the past. Think about situations where you resolved issues or created a positive experience, as these stories will highlight your suitability for the position.

✨Demonstrate Team Spirit

Appleby Westward values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or helped maintain store standards, as this will show that you can contribute positively to their retail environment.

✨Ask Thoughtful Questions

At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, career progression, or how they support their employees. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.

Customer Service Assistant - SPAR Cadnam
Spar
Location: Cadnam

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