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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards while managing stock and transactions.
- Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
- Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and access to a company pension scheme.
- Why this job: Kickstart your retail career with endless training opportunities and a supportive community-focused environment.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Work in a charming coastal town with a friendly local community.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We have pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.
The Customer Service Assistant Role
This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: you will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to details so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
- Health and Safety: we’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in-store purchases – because you deserve to save while you shop!
- Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
- Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
Customer Service Assistant - SPAR Dartmouth Road employer: SPAR Ireland
Contact Detail:
SPAR Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - SPAR Dartmouth Road
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding their commitment to community service and customer satisfaction will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of specific examples where you've gone above and beyond for a customer, as this will demonstrate your ability to provide excellent service, which is crucial for this role.
✨Tip Number 3
Research common retail challenges and how to handle them. Being prepared to discuss how you would manage difficult situations or customer complaints can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Assistant - SPAR Dartmouth Road
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Assistant at Appleby Westward. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to provide excellent customer service, manage stock, and maintain store standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to the community. Mention specific examples of how you've gone the extra mile for customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SPAR Ireland
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went the extra mile for a customer.
✨Know the Company and Its Values
Research Appleby Westward and understand their commitment to community service and quality. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
✨Demonstrate Attention to Detail
The job requires accuracy in transactions and stock management. Prepare to discuss how you ensure accuracy in your work and provide examples of how you've handled similar responsibilities before.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities or how the team collaborates to maintain store standards.
