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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join Appleby Westward, a leading SPAR wholesaler and retailer in the West of England.
- Benefits: Enjoy a 10% discount, 5.6 weeks holiday, and a company pension scheme.
- Why this job: Kickstart your retail career with training, community engagement, and growth opportunities.
- Qualifications: No specific qualifications required, just a passion for customer service!
- Other info: Work in a friendly local store in beautiful Ashburton.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We have pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.
About Ashburton
Ashburton is a charming town surrounded by stunning landscapes, offering a peaceful rural lifestyle. With its friendly community, outdoor activities, and rich history, it's a wonderful place for nature lovers and those seeking a welcoming atmosphere. SPAR Ashburton is a fantastic local store, offering a wide range of fresh produce, quality groceries, and friendly service. It's a convenient and welcoming place for the community to shop, with a focus on great value and customer satisfaction.
We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!
The Customer Service Assistant Role
This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: you will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye-catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to details so we can process all sales transactions accurately and efficiently including cash up tills and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age-Related Sales: Ensure personal compliance with Age-Related Sales regulations and Think 25 guidance.
- Health and Safety: we’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in-store purchases – because you deserve to save while you shop!
- Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.
- Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team, apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
Customer Service Assistant - SPAR Ashburton employer: SPAR Ireland
Contact Detail:
SPAR Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - SPAR Ashburton
✨Tip Number 1
Familiarise yourself with SPAR's values and community involvement. Understanding their commitment to local charities and customer service will help you align your answers during the interview, showcasing your enthusiasm for being part of a team that cares.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this role heavily emphasises excellent service and creating a welcoming atmosphere.
✨Tip Number 3
Research common retail challenges and how to handle them. Being able to demonstrate your problem-solving skills in a retail context will show that you're ready to tackle any issues that may arise in the store.
✨Tip Number 4
Show your passion for the local community. Mention any connections you have to Ashburton or similar towns, and express your eagerness to contribute positively to the community through your role at SPAR.
We think you need these skills to ace Customer Service Assistant - SPAR Ashburton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to work in the community. Mention specific examples of how you have provided excellent service in the past and how you can contribute to SPAR Ashburton.
Highlight Relevant Experience: In your CV, emphasise any previous roles in retail or customer service. Include details about your ability to manage transactions accurately, maintain store standards, and ensure customer satisfaction.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for the role.
How to prepare for a job interview at SPAR Ireland
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went the extra mile for a customer.
✨Know the Company and Its Values
Research Appleby Westward and SPAR Ashburton before your interview. Understand their commitment to community service and customer satisfaction, and be ready to discuss how your values align with theirs.
✨Demonstrate Teamwork
The job involves working closely with a team, so be ready to talk about your experience in collaborative environments. Share examples of how you've contributed to a team's success in previous roles.
✨Prepare for Practical Scenarios
You might be asked to handle hypothetical customer interactions or stock management scenarios. Practice responding to these types of questions to show your problem-solving skills and attention to detail.
