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- Tasks: Provide exceptional customer service and guide customers to the right solutions.
- Company: Join FNB, a leader in innovative financial solutions.
- Benefits: Be part of an inclusive team with growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: National Senior Certificate and relevant qualifications in Banking or related fields.
- Other info: This is a talent pool for future roles, not an active vacancy.
The predicted salary is between 30000 - 42000 £ per year.
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Please note that this is a Talent Pool advert and not an active vacancy, we are looking for candidates that reside near the following branches:
- Newcastle
- Dundee
- Ladysmith
As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which values our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer Fairly) principles in all that you do.
- Identify and sell/cross-sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfil transactions above the benchmark set and provide an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Take accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever-changing business and customer needs.
Minimum Qualification Requirements:
- National Senior Certificate (Matric)
- NQF 5 in Banking / NQF 6 / Related fields
Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Customer Experience & Solutions Talent Pool in Newcastle upon Tyne employer: Spane4all
Contact Detail:
Spane4all Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Solutions Talent Pool in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research FNB and its values, especially around customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role is all about providing solutions and understanding customer needs, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral when a position opens up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FNB family and ready to contribute to an amazing customer experience.
We think you need these skills to ace Customer Experience & Solutions Talent Pool in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Customer Experience & Solutions role. Highlight your relevant skills and experiences that align with our values and the job description. This shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and clear structure. Avoid jargon unless it’s relevant, and get straight to the point about your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for future opportunities in our talent pool. We can’t wait to hear from you!
How to prepare for a job interview at Spane4all
✨Know Your Customer Experience Basics
Before the interview, brush up on the fundamentals of customer experience. Understand what it means to treat customers fairly and how to provide solutions that meet their needs. This will help you articulate your understanding of the role and show that you're ready to contribute.
✨Showcase Your Communication Skills
Practice explaining complex ideas in simple terms. Since the job involves conversing with customers, being able to communicate clearly and effectively is key. Consider role-playing with a friend to refine your approach and ensure you can convey helpful solutions confidently.
✨Familiarise Yourself with Digital Channels
Since the role encourages the use of eChannels and self-service options, make sure you’re comfortable with these platforms. Research common digital banking tools and be prepared to discuss how you would guide customers towards using them during your interview.
✨Demonstrate Adaptability
The job description highlights the need to adapt to changing customer needs. Think of examples from your past experiences where you successfully adapted to new situations or challenges. Sharing these stories will illustrate your flexibility and readiness to thrive in a dynamic environment.
