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- Tasks: Support patients by resolving queries and booking appointments with care.
- Company: SpaMedica is the UK's largest provider of NHS cataract surgery, focused on patient satisfaction.
- Benefits: Enjoy 30 days holiday, performance bonuses, and exclusive discounts.
- Why this job: Join a caring team that values safety, integrity, and kindness while making a real difference.
- Qualifications: No specific experience required; just a passion for helping others and great communication skills.
- Other info: Flexible working hours with opportunities for continuous training and development.
The predicted salary is between 19200 - 28800 £ per year.
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Role: Patient Services Advisor
Location: SpaMedica, 120 Bark Street, Bolton , BL1 2AX
Hours: 37.5 hours per week Mon Sun (5 days in 7) Any weekend working will allow for a rota day off
Shift times: Monday to Friday between 8am and 6pm, Sat 8 5:30 and Sun 9 4
Salary: £24,000
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UKs largest provider of NHS cataract surgery, were experts at what we do, and thats evidenced in the five-star feedback we receive from our patients.
Joining us as a Patient Services Advisor you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.
All of SpaMedicas hospitals inspected by the CQC have been rated as Good or Outstanding ,.
Responsibilities Of Our Patient Services Advisor
- Ensure an exceptional customer experience for our callers by swiftly and accurately responding to and resolving all callers requests and queries across several communication channels inbound / outbound calls and email.
- Assist with the management of patient waiting lists.
- To have knowledge of all procedures carried out by SpaMedica and Freedom Vision.
- Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.
- You will be motivated to meet your KPIs. Your individual performance will be key contribution to the department achieving all targets for quality and productivity.
- Participate in regular 121s and team meetings with your manager.
Were proud to be Investors In People Platinum Accredited which puts us in the top 7% of IIP organisations.
We are rated a great place to work and hold awards for GPTW Best Workplaces for Development , Women and Wellbeing .
SpaMedica Benefits
- 22 days holiday (increasing with length of service) + Bank Holidays
- Discretionary Performance bonuses awarded twice a year;
- Company performance bonus
- Personal performance bonus
Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at .
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
For more about us, visit SpaMedica.
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Patient Services Advisor employer: SpaMedica
Contact Detail:
SpaMedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor
✨Tip Number 1
Familiarise yourself with SpaMedica's values of safety, integrity, kindness, and transparency. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common patient queries and concerns related to cataract surgery. Being knowledgeable about the services offered will help you engage confidently with potential interviewers and show your commitment to patient care.
✨Tip Number 3
Network with current or former employees of SpaMedica on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you would handle challenging customer service situations. Think of examples from your past experiences that highlight your problem-solving skills and ability to maintain a positive customer experience.
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Services Advisor role. Tailor your application to highlight how your skills and experiences align with their focus on patient care, safety, and satisfaction.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or healthcare settings. Provide specific examples of how you've resolved customer queries or improved customer experiences, as this is crucial for the role.
Showcase Your Values: SpaMedica values safety, integrity, kindness, and transparency. Make sure to reflect these values in your application by sharing personal anecdotes or experiences that demonstrate your commitment to these principles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a patient-facing role.
How to prepare for a job interview at SpaMedica
✨Understand the Company Values
Before your interview, take some time to research SpaMedica's core values of safety, integrity, kindness, and transparency. Be prepared to discuss how you embody these values in your previous roles, as they are central to the company's mission.
✨Showcase Your Customer Service Skills
As a Patient Services Advisor, you'll be dealing with patients and their queries regularly. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your ability to put patients at the heart of everything you do.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the responsibilities involved, such as managing patient waiting lists and maintaining customer records. Being able to speak confidently about these tasks during the interview will show your genuine interest in the position.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready for your interviewers can set you apart. Ask about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows that you're engaged and serious about contributing to the team.
