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- Tasks: Support patient care by scheduling appointments and being the first point of contact.
- Company: Join SpaMedica, the UK's largest provider of NHS cataract surgery with a five-star patient feedback.
- Benefits: Enjoy 30 days holiday, performance bonuses, free snacks, and exclusive discounts.
- Why this job: Be part of a caring team that values safety, integrity, and kindness while making a difference.
- Qualifications: No specific qualifications required; just a friendly attitude and commitment to patient care.
- Other info: Work across multiple sites in Newark, Derby, Leicester, Chesterfield, and Sheffield.
The predicted salary is between 28800 - 43200 £ per year.
This role will be based at our Newark site and within our Newark cluster, which involves working across multiple sites, including Derby, Leicester, Chesterfield and Sheffield.
Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM.
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients. Joining us as a Medical Receptionist, you will support our visions and values of safety, integrity, kindness and transparency that are embedded in our day-to-day care to ensure we deliver the best service possible.
All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.
About you: You will assist in providing an efficient, friendly and professional service to our patients and follow all in-house processes to maintain our service levels. This includes scheduling and re-scheduling appointments, contacting and arranging transport for patients and being the first point of contact for patients coming into the service.
Why work with us? Join a team that lives our values of safety, integrity, kindness, and transparency. Opportunities to grow, learn new skills, and advance your career. Be part of a caring, community-focused team involved in charity work. If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!
Summary of benefits:
- 30 days holiday (including bank holidays)
- Performance bonuses twice a year (up to 10%)
- Recommend a Friend Scheme (£350 reward for both)
- Free quarterly snacks, flu vaccinations, and DBS
- Access to exclusive discounts
- Continuous training and development
Apply today and be part of a team that puts patients at the heart of everything we do. Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team.
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Medical Receptionist employer: SpaMedica
Contact Detail:
SpaMedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Familiarise yourself with SpaMedica's values of safety, integrity, kindness, and transparency. During any interactions, whether in person or over the phone, demonstrate how you embody these values in your approach to patient care.
✨Tip Number 2
Research the specific services offered at the Newark site and other locations within the cluster. Being knowledgeable about the procedures and patient care processes will help you engage more effectively during interviews.
✨Tip Number 3
Network with current or former employees of SpaMedica on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Medical Receptionist.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle scheduling conflicts or difficult patient interactions, as these are common situations in a medical reception role.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Medical Receptionist at SpaMedica. Highlight your relevant experience in patient care, scheduling, and customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the values of safety, integrity, kindness, and transparency. Use specific examples from your past roles that demonstrate your ability to provide excellent patient service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your alignment with SpaMedica's mission. Mention any relevant qualifications or experiences that make you a great fit for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a medical setting.
How to prepare for a job interview at SpaMedica
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with SpaMedica's core values of safety, integrity, kindness, and transparency. Be prepared to discuss how you embody these values in your previous roles, as this will show your alignment with their mission.
✨Prepare for Patient Interaction Scenarios
As a Medical Receptionist, you'll be the first point of contact for patients. Think about past experiences where you've provided excellent customer service or handled difficult situations. Be ready to share specific examples that highlight your communication skills and ability to remain calm under pressure.
✨Know the Role Inside Out
Review the job description thoroughly and understand the key responsibilities, such as scheduling appointments and arranging transport for patients. Prepare to explain how your skills and experiences make you a great fit for these tasks, demonstrating your organisational abilities and attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could include inquiries about team dynamics, opportunities for professional development, or how the company measures patient satisfaction. This shows your genuine interest in the role and the organisation.
