Business Analyst - Transformation

Job Details

Location: Bolton
Hours: 37.5 per week
Department: Transformation
Reporting to: Head of Transformation

About the Role

You\’ll lead structured discovery work, diagnose challenges, translate business needs into clear requirements, and support the organization through solution design, testing, and implementation. Working closely with clinical, operational, commercial, and technical teams, you\’ll help turn transformation ideas into real, measurable outcomes.

We are specifically looking for candidates with strong experience in either Digital, Finance, or Procurement, bringing subject‑matter understanding that enhances the quality and pace of delivery in these key strategic areas.

What You\’ll Deliver

• Investigate current processes, systems, and data to identify pain points and opportunities.
• Map end‑to‑end journeys and quantify issues such as delays, errors, and inefficiencies.
• Elicit, analyze, and document business requirements, user stories, and acceptance criteria.
• Facilitate options analysis and support solution design across technology and operations.
• Define data needs and perform exploratory analysis.
• Build dashboards or queries to expose trends, problems, and performance metrics.
• Identify inefficiencies and propose streamlined, automated, or redesigned processes.
• Support the development of RPA/low‑code opportunities.
• Run workshops, interviews, and playback sessions.
• Build strong, trusted relationships across clinical, commercial, and central teams.
• Work closely with PMs, product/tech colleagues, and SMEs throughout build, testing, and release.
• Support UAT, defect triage, documentation, and readiness activities.
• Define baselines, KPIs, and success measures.
• Track benefit realization and support continuous improvement.

What We\’re Looking For

• Proven experience as a Business Analyst within transformation or change programs.
• Strong capability in either Digital, Finance, or Procurement.
• Excellent analytical, problem‑solving, and communication skills.
• Skilled in requirements gathering, process mapping (BPMN/Swimlanes), and user story writing.
• Experience using tools such as Excel/Power Query, SQL basics, Power BI/Tableau.
• Familiarity with Agile, Scrum, or Prince2 project environments.
• Ability to produce clear, structured documentation (BRDs, functional specs, process maps, etc.).
• Experience with CRM/workflow platforms, automation, or low‑code technologies is desirable.
• Degree or professional BA qualifications (IIBA, BCS, PMIPBA) are beneficial.

Benefits & Why Join SpaMedica

• A rapidly growing organization where transformation is a strategic priority.
• Opportunities to influence high‑impact change across multiple business areas.
• A supportive, values‑led culture focused on collaboration and learning.
• Clear development pathways within Transformation, Digital, and Operational Excellence.

Equality and Diversity

SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at .

Our Commitment

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.