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- Tasks: Manage patient waiting lists and book appointments to ensure smooth clinic operations.
- Company: Join SpaMedica, the UK's largest provider of NHS cataract surgery, known for exceptional patient care.
- Benefits: Enjoy 30 days holiday, performance bonuses, and exclusive discounts, plus free snacks and flu vaccinations.
- Why this job: Be part of a caring team that values safety, integrity, and kindness while making a real difference.
- Qualifications: No specific qualifications required; just a passion for patient care and a drive to meet KPIs.
- Other info: Flexible working hours with opportunities for career growth and continuous training.
The predicted salary is between 28800 - 43200 £ per year.
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Hours: 37.5 hours per week Mon Sat (5 days in 6) Any weekend working will allow for a rota day off.
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.
Joining us as a Patient Bookings Co-Ordinator you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.
All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.
About you:
Our Patient Booking Coordinator role is to deliver a high level of service for our patients. This includes ensuring all patient waiting lists are managed and each patient is given an appointment. The Patient Booking Coordinator will also forward plan to ensure the capacity of our clinics are being fully utilised and clinic availability matches demand.
Why work with us?
- Join a team that lives our values of safety, integrity, kindness, and transparency.
- Opportunities to grow, learn new skills, and advance your career.
- Be part of a caring, community-focused team.
If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!
Summary of benefits:
- 30 days holiday (including bank holidays)
- Performance bonuses twice a year (up to 10%)
- Recommend a Friend Scheme (£350 reward for both)
- Free quarterly snacks, flu vaccinations, and DBS
- Access to exclusive discounts
- Continuous training and development
Responsibilities of our Patient Bookings Co-ordinator:
- Manage and maintain patient waiting lists.
- Book and arrange pre-assessment/surgery appointments/follow up appointments.
- Ensure clinics are fully utilised.
- Deal with appointment amendments.
- Ensure patients are seen within appropriate timeframes.
- To have knowledge of all procedures carried out by SpaMedica
- Help maintain and develop systems and processes.
- Take responsibility and act responsibly.
- Gather data and information.
- You will be motivated to meet your KPI’s. Your individual performance will be key contribution to the department achieving all targets for quality and productivity.
- Participate in regular 121s and team meetings with your manager.
Apply Today and be part of a team that puts patients at the heart of everything we do.
Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [emailprotected] .
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
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Bookings Co-Ordinator employer: SpaMedica
Contact Detail:
SpaMedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Co-Ordinator
✨Tip Number 1
Familiarise yourself with SpaMedica's values of safety, integrity, kindness, and transparency. During any interactions, whether in interviews or networking, emphasise how your personal values align with theirs to demonstrate that you're a good cultural fit.
✨Tip Number 2
Research the specific procedures and services offered by SpaMedica, especially those related to NHS cataract surgery. Being knowledgeable about their offerings will allow you to speak confidently about how you can contribute to patient care and service delivery.
✨Tip Number 3
Network with current or former employees of SpaMedica on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the role itself, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with managing waiting lists and appointment scheduling. Highlight any relevant skills or tools you've used in previous roles that demonstrate your ability to handle the responsibilities of a Patient Bookings Co-Ordinator effectively.
We think you need these skills to ace Bookings Co-Ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Bookings Co-Ordinator. Highlight your relevant experience in managing patient appointments and waiting lists in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with SpaMedica's values of safety, integrity, kindness, and transparency. Use specific examples from your past roles that demonstrate your ability to deliver high-quality patient care.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for patient care. Mention how you can contribute to SpaMedica’s mission and values, and why you want to be part of their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SpaMedica
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with SpaMedica's core values of safety, integrity, kindness, and transparency. Be prepared to discuss how you embody these values in your previous roles, as they are central to the company's mission.
✨Showcase Your Organisational Skills
As a Bookings Co-Ordinator, you'll need to manage patient waiting lists and appointments efficiently. Be ready to provide examples of how you've successfully organised schedules or managed multiple tasks in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in dealing with appointment amendments or managing patient expectations. Think of specific situations from your past experience where you handled similar challenges effectively.
✨Demonstrate Your Commitment to Patient Care
Since the role focuses on patient satisfaction, be prepared to discuss your approach to providing excellent service. Share any experiences where you went above and beyond to ensure a positive outcome for patients.
