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- Tasks: Lead a team of patient co-ordinators and ensure top-notch patient care.
- Company: Join SpaMedica, the UK's largest NHS cataract surgery provider.
- Benefits: Enjoy 22 days holiday, performance bonuses, and continuous training opportunities.
- Why this job: Make a life-changing difference in patient care every day.
- Qualifications: Experience in team management and a passion for patient care.
- Other info: Be part of an award-winning workplace committed to diversity and inclusion.
The predicted salary is between 22700 - 25840 £ per year.
Location: Portland House, Deane Gate Avenue, Taunton, TA1 2UH
Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM
Salary: £25,700 per year
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK's largest provider of NHS cataract surgery, we are experts at what we do, evidenced in the five-star feedback we receive from our patients. Joining us as a Senior Medical Receptionist, you will support our visions and values of safety, integrity, kindness and transparency embedded in our day-to-day care to ensure we deliver the best service possible. All of SpaMedica's hospitals inspected by the CQC have been rated as 'Good' or 'Outstanding'.
Responsibilities:
- Effectively manage a team of patient co-ordinators including:
- Produce a fair and consistent monthly rota
- Sign off holidays in line with business activity, ensuring adequate cover
- Produce weekly plans for the week's medical record preparation
- Be confident with absence reporting and completing return to work interviews
- Conduct 3 months and 6 monthly probation reviews highlighting additional training requirements
- Be involved in the appraisal process, preparation and delivery
- Deliver one-to-one meetings and record conversations in writing
- Be involved in disciplinary and investigation meetings where required
- Be trustworthy with the management of confidential information
- Participate in the recruitment of new team members into the department
- Act as trainer to new team members updating training manual
- Hold regular team meetings
SpaMedica benefits:
- 22 days holiday (increasing with length of service) + Bank Holidays
- Discretionary Performance bonuses awarded twice a year
- Company performance bonus
- Personal performance bonus
- Enhanced Maternity & Adoption pay
- Free flu vaccinations and DBS
- Reimbursement for eye tests and glasses (up to £75)
- Eligibility for Bluelight card
- Continuous training and development (apprenticeships, internal development programmes)
- Recommend a Friend Scheme (£350 reward for both)
- Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedicaMe platform
We are proud to be Investors In People Platinum Accredited, which puts us in the top 7% of IIP organisations. We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.
We may close this vacancy early if we receive a sufficient number of applications or successfully appoint a candidate. Join SpaMedica where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk.
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Disability Confidence: We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.
For more about us, visit SpaMedica.
Senior Patient Co-Ordinator in Taunton employer: SpaMedica Ltd
Contact Detail:
SpaMedica Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Patient Co-Ordinator in Taunton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SpaMedica on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research SpaMedica’s values and recent achievements. Show them you’re not just another candidate but someone who truly aligns with their mission of patient care and safety.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for a Senior Medical Receptionist role and be ready to discuss how your experience fits into their team dynamics.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Senior Patient Co-Ordinator in Taunton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Patient Co-Ordinator role. Highlight your experience in managing teams and patient care, as these are key aspects of the job. We want to see how you align with our values of safety, integrity, kindness, and transparency.
Showcase Your Skills: Don’t just list your previous roles; demonstrate how your skills make you a perfect fit for this position. Whether it’s your ability to handle confidential information or your experience in conducting appraisals, we want to know how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re serious about joining SpaMedica!
How to prepare for a job interview at SpaMedica Ltd
✨Know the Company Inside Out
Before your interview, take some time to research SpaMedica. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Team Management Questions
As a Senior Patient Co-Ordinator, you'll be managing a team. Be ready to discuss your leadership style, how you handle conflicts, and your approach to training new team members. Think of specific examples from your past experiences that highlight your skills in these areas.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to convey information clearly and listen actively. You might even want to prepare a brief scenario where you successfully managed a difficult conversation or situation with a patient or team member.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.